What are the responsibilities and job description for the Customer Experience Representative position at Diversified Benefit Services, Inc.?
Diversified Benefit Services, Inc. is growing and we're hiring Customer Experience Representatives. You will be responsible for interacting with customers via telephone or email to address inquiries and resolve concerns regarding Diversified Benefit Services' benefit plans and services. This position has steady customer contact and interacts across multiple departments on a daily basis.
This person will work in our Hartland, WI office on a fulltime basis. After six months in the role and successful completion of our paid training program, the position then pivots to hybrid (1 day remote and 4 in office).
Responsibilities Include:
· Manage a high volume of calls in a timely and effective manner
· Establish rapport and trust with all customers, ensuring a high quality and meaningful experience is provided with every interaction
· Learn and maintain current and ongoing benefit plan knowledge at a level of proficiency to resolve inquiries and effectively apply claims processing procedures
· Communicate professionally on the phone with benefit plan participants
· Educate participants, resolve claim issues and professionally de-escalate challenging participant calls
· Enter benefit plan enrollments
· Master software programs utilized for claim entry
· Work effectively with varied levels of personnel and a diverse group of participants
Requirements:
· Strong attention to detail and a high level of accuracy in work
· Good listening skills and ability to work with benefit plan participants over the phone
· Team player who demonstrates patience and positivity
· Possess proficient data entry and keyboarding skills
· Strong verbal and written communication skills
· Previous experience in a claims processing or insurance environment is a plus
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Work Location: Hybrid remote in Hartland, WI 53029
Salary : $19
