IT Desktop Support Technician (PC Refresh/Imaging)

Diversified Services Network, Inc. (DSN) is seeking a full-time IT Desktop Support Technician (PC Refresh /Imaging) to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

JOB RESPONSIBILITIES:

• Assisting with PC refresh activities and support related to the production assets planned for Cat Technology engineers.
• Identify the software that needs to be packaged and scripted for each business unit based off of application discovery
• Package application and load into Software Center
• Develop associated scripts to automate the software installation process
• Test both the software package and scripted installation procedures to ensure correct functionality
• Provide technical expertise to the refresh processes and assist with changes to the tools used and associated project processes
• Assist with PC imaging, software installation and PC setup
• Provide input to technical meetings related to executing refresh activity
• Assist with inventory management of ACT IT / GIS owned PC equipment
• Assist the business with identifying the right hardware to order
• Maintain seed stock of hardware inventory
• Provide and\or install hardware as requested by end users
• Notify the appropriate person or team when re-orders are needed
  
  

Requirements

EDUCATION & EXPERIENCE REQUIRED:

• Associates' Degree or higher preferred but not required AND 2-4 years of experience in this capacity
• Dell Certification
  
  

REQUIRED SKILLS:

• PC troubleshooting (hardware and software), reimaging with custom software
• Customization/repairs (i.e. adding RAM)
• Apply and validate upgrades/software updates/security patches
  
  

SOFT SKILLS REQUIRED:

• Customer service
• Teamwork
  
  

Benefits

BENEFITS:

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays
  
  

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com