What are the responsibilities and job description for the Program Manager position at Diversified Systems.com?
Remote (Must report first day to office)
Description:
DSI is searching for a Program Manager to be a member of the Organization Change Management (OCM) team, the Project Manager for Organizational Change Management.
Responsibilities:
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Description:
DSI is searching for a Program Manager to be a member of the Organization Change Management (OCM) team, the Project Manager for Organizational Change Management.
Responsibilities:
- Works with other members of the OCM Team, Product Teams, Stakeholders, and users to help identify opportunities for change while easing the struggle change can cause our user-base. This may include the creation of templates for product deliverables, maintaining a support knowledge base, establishing reports/dashboards related to performance metrics.
- Help conduct Kaizen Events using Lean Six Sigma principles.
- Prepare, setup and lead Kaizen Events using Lean Six Sigma principles.
- Work with OCM team to ensure deliverables are properly developed and maintained for products.
- Work with team and Product teams to create templates to be used for OCM deliverables.
- Work with Stakeholders to maintain the business capability models and ensure the models are up to date.
- Responsible for ensuring the department is maintaining a support knowledge base for ITS applications.
- Work with Product teams and OCM team to ensure proper messaging and communication planning.
- Work with Operations and Development team to establish and report on application performance metrics.
- Work with Product teams and Management to analyze established metrics using dashboards.
- Gather feedback from product user groups by creating feedback mechanisms and performing SWOT (strengths, weaknesses, opportunities, and threats) analysis.
- Assist Stakeholders with adoption and onboarding users on new IT systems.
- Communicate and work with users and clients as necessary.
- Coordinate and present proposals to agencies as necessary.
- Ensure processes and activities are followed.
- 2-4 years Program Management experience.
- 4 year college degree or equivalent technical study.
- Certification and experience in Lean Six Sigma principles.
- 2 years experience helping to identify opportunities for change while easing the struggle change can cause our user-base.
- 2 years creating templates for product deliverables, maintaining a support knowledge base, establishing reports/dashboards related to performance metrics.
- 2 years helping to conduct Kaizen Events using Lean Six Sigma principles.
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.