What are the responsibilities and job description for the Service Appointment Coordinator position at Don Ringler Automotive?
Service Department- Appointment Coordinator (BDC)
The Service Appointment Coordinator is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Service department.
The Service Appointment Coordinator interacts daily with the BDC Manager, Service Advisors, Service Manager, support staff and customers.
Responsibilities
- Receiving inbound Service department phone calls and leads
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls for potential Service department appointments
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to appointment date to confirm appointment
- Following up post visit to ensure customer satisfaction
Requirements
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
- Bilingual preferred
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Training
- Short Term Disability
- Employee Purchase Program
About Us
Since we opened Don Ringler Automotive, we've steadily grown to one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future. Here at Don Ringler, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team.
We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
