What are the responsibilities and job description for the Front Desk Agent position at Doubletree Suites By Hilton Anaheim Resort?
As a front desk agent you will be responsible for assisting guests with check-ins and check-outs, answer and process all phone calls received, plus handle all special requests for services or information, in accordance with Doubletree by Hilton standards and provide excellent customer service and make sure all of guest enjoy their stay with us.
Job Knowledge, Skill and Ability
You must possess the following knowledge, skills and abilities and be able to explain and demonstrate that you can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Qualifications
- Microsoft Office and ONQ knowledge
· Minimum of 1 year in Front Desk Agent preferred.
· At least 3 years of Customer Service experience
Ability
· Ability to work any shift and available to work weekends and holidays as needed.
· Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
· Ability to work under pressure and deal with stressful situations during busy periods.
· Ability to accomplish necessary tasks on a computer.
Physical Demands
· While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms.
· Requires standing and walking 95% of workday.
· The employee must have the ability to sit, stand, walk, talk, and hear.
· The employee is expected to bend, stoop, squat, kneel, climb and crawl, depending upon work tasks, and to lift up to 50 pounds given the materials moved and tools used.
· Specific vision abilities required by this job include close vision, and the ability to adjust focus.
Education
- Any combination of education, training or experience that provides the required knowledge, skills and abilities. High School graduate or equivalent required.
Work Remotely
- No
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- prefer OnQ knowledge: 1 year (Preferred)
Work Location: In person
Salary : $18