Hotel Front Desk Agent

Park Vue Inn hotel located in Anaheim, California is seeking an energetic, positive and experienced Front Desk Agents to join their team! Park Vue Inn, Anaheim is conveniently walking distance of Disney California Adventure Resort and not far from other Orange County hot spots like Anaheim Convention Center, Honda Center, and Angel Stadium. We are seeking hardworking, responsible and customer service driven individuals for Full and Part-Time Front Desk Agent to join our team in Anaheim.

Job Overview: Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.

Responsibilities and Duties:

· Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

· Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs.

· Requires continual standing and movement throughout front office.

· Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.

· Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages for customers as requested.

· Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.

· Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

· Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.

· Ability to stand and move throughout the front office and continuously perform essential job functions.

· Ability to read, listen and communicate effectively in English, both verbally and in writing.

· Ability to access and accurately input information using a moderately complex computer system.

· Hearing and visual ability to observe and detect signs of emergency situations.

Qualifications:

* Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
* No special licenses required.
* No prior experience required. Prior hospitality experience preferred.
* Additional language ability preferred.

Job Types: Part-time, Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Anaheim, CA 92802: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)
• Writing skills: 1 year (Required)
• English: 1 year (Required)
• Hospitality: 1 year (Required)

Work Location: One location