What are the responsibilities and job description for the Front Desk Service & Store Clerk Full Time Seasonal position at Douglas KOA?
Front Desk Service & Store Clerk Full-time Seasonal, Must be 16
ABOUT CAMPGROUNDS OF AMERICA, INC.
Kampgrounds of America, Inc. (KOA), is the world's largest network of privately owned campgro and
the leader in outdoor hospitality. KOA has 525 locations across the United States and Can
including a mix of franchised and company-owned properties. Founded in 1962, the mission of
"connecting people to the outdoors and each other, " and those who represent the brand share values
of being family-oriented, passionate entrepreneurial, customer-focused, and progressive
GENERAL DUTIES
Responsible for all guest registration, reservations, front desk and store sales. Occasional
cleaning of restrooms, laundry, cabins, office store and surrounding areas.
SPECIFIC DUTIES
D Provide outstanding customer service over the phone and in person, by being attentive, responsive
and helpful to their needs. Report any problems, requests or complaints to the appropriate
management.
D Follow cash and credit card handling procedures.
D Follow proper procedures for the handling of registrations, reservations and store operations.
0 Promote KOA system to customers and be knowledgeable of all national and local advertising and
discount programs for the campground.
D Give clear directions to campers to and from the campground.
D Implement daily, weekly and monthly schedule cleaning programs instituted by the Campground
Owner/Manager for all front office, store, restrooms, laundry facility and stocking store.
D Keep the surrounding area of the main building, mini golf, playground and pool area clean and
free of litter.
D Water plants and lawns as asked.
0 Follow safety procedures and enforce campground rules.
D Perform all other duties assigned by the Campground Owner/Manager.
EXPECTED RESULTS
♦ Friendly and professional camper service.
♦ Positive attitude with guests, management and team members.
♦ Ability to deal with customer related and non-customer related problems.
♦ Team Player
♦ Attention to detail when taking reservations, registering guests and cleaning.
♦ Accurate money handling.
PHYSICAL REQ.UIREMENTS
Must be able to lift 30 pounds.
DOUGLASKOAJOURNEY
168 COLD SPRINGS RD., PO BOX 1190 DOUGLAS, WY. 82633
307-358-2164
307-372-9511
Long periods of standing, kneeling, bending and walking.
* Must be able to hear and respond over the telephone.
JOB QUALIFICATIONS
• Excellent guest service.
• Some knowledge of office equipment (computers) and operations. K2 helpful but not required.
• Some knowledge of the Douglas area. Learn Douglas area and local events.
• Must be able to use general cleaning chemicals.
• Dependable and responsible.