What are the responsibilities and job description for the Hotel Front Desk Clerk/Night Auditor position at Quality Inn and Suites?
Job Overview:
We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team at a hotel in a hospitality setting. The ideal candidate will be responsible for providing exceptional guest services and ensuring smooth hotel operations during the night shift.
Responsibilities:
- Perform front desk duties including check-in, check-out, and assisting guests with inquiries
- Conduct the night audit process to verify all accounts are balanced and prepare reports for management
- Handle guest requests, complaints, and emergencies promptly and professionally
- Maintain a clean and organized front desk area
- Assist with reservations, billing, and room assignments
- Ensure security protocols are followed during the night shift
Requirements:
- Previous experience in front desk operations, or hospitality industry preferred
- Proficiency in guest services, guest relations, and phone etiquette
- Ability to work night shifts and weekends as needed
- Strong communication skills with a customer-focused approach
- Familiarity with hotel operations software is advantageous
This position offers an opportunity to work in a dynamic hospitality environment, providing valuable experience in guest services and hotel management. Join our team to deliver exceptional service and ensure guest satisfaction throughout their stay.
Job Type: Full-time
Pay: $12.50 - $14.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health savings account
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work setting:
- In-person
Work Location: In person
Salary : $13 - $15
