Office Manager

Now Hiring : Office Manager - Louisburg

For 46 years, Lane & Associates Family Dentistry has been a trusted name in providing exceptional dental care across North Carolina. We’re passionate about our patients, proud of our fun, team-driven culture, and committed to excellence in everything we do.

We’re currently seeking a Office Manager to lead our Louisburg team!

Position Overview

As the Office Manager, you will oversee the day-to-day operations of our Wake Forest office, ensuring an outstanding experience for both patients and team members. This leadership role requires a strong communicator and problem solver who can balance operational efficiency, team morale, and exceptional patient care.

Key Responsibilities

• Manage office operations including staff productivity, scheduling, collections, receivables, and expense control

• Foster new patient growth through community outreach and marketing collaboration

• Oversee the office’s online reputation and support the team in obtaining 5-star reviews

• Provide leadership, coaching, and mentorship to team members while ensuring compliance with company policies

• Supervise daily closing procedures, deposits, and end-of-month reporting with the Regional Director

• Address and resolve patient and staff concerns with professionalism and empathy

• Provide ongoing staff training beyond initial onboarding

• Maintain appropriate doctor/patient ratios for efficient operations

• Conduct monthly staff meetings and daily morning huddles

• Manage quarterly inventory and office supply needs

• Participate in corporate communications and initiatives

• Perform other duties as assigned

Qualifications

• High School Diploma or GED required

• Minimum 2 years of experience in a dental office

• Minimum 1–2 years in a Dental management role

• Strong leadership and coaching abilities

• Excellent communication and interpersonal skills

• Proven conflict resolution and problem-solving skills

• High level of professionalism and customer service focus

• Proficiency in dental practice software and computer systems (Denticon experience a plus)

• Ability to lift 15–20 lbs

What We Offer

• Competitive Pay

• Quarterly Performance Bonus Potential

• Comprehensive Insurance Coverage after 90 days (Health, Vision, Dental, Life, Disability, FSA & more!)

• 401(k) with Employer Contribution

• Paid Holidays & PTO

• Fridays Off at 2 PM!

• Uniform Allowance

• In-House Paid Training & Development

• Engaging Company Events & Social Media Campaigns

• Volunteer Opportunities (Earn Smile Squad Points for Rewards!)

• Birthday & Work Anniversary Gifts from Ownership

• and more!