Optical Office Manager- Merrillville

Are you an experienced manager that excels at building strong teams? Do you have a passion for service and an eye for fashion? If so, look no further, we’ve got the job for you!

Dr. Tavel has been family owned for over 80 years and are focused on providing outstanding eye exams, glasses, and contacts at our 25 Indiana offices. Our team is collaborative and focused on providing a SPEC-tacular patient experience to help Hoosiers see better, look better, and feel better.

At Dr. Tavel, We Deliver The Following

• A culture that values diversity and inclusion
• A progressive and results-oriented leadership team
• Investment in training and developing our staff so they can shine as experts
• Offices, equipment, and inventory that exceed patient expectations
  
  

Our Ideal Candidate Possesses The Following Traits

• Amazing communicator who loves interacting with people
• Dedicated leader who builds teams that deliver excellence
• Desire to help patients experience the gift of sight
• Exhibits high integrity
• Focused and detail-oriented
• Outstanding problem solver
• Dedicated to learning and self-improvement
  
  

Responsibilities Include

• Manage all operations of a Dr. Tavel office including hiring, employee scheduling, training and development, performance reviews, meetings, inventory assessment, and other duties as assigned or needed within the office
• Setup your store for success each day by ensuring all operational, service, and staff procedures are executed to Dr. Tavel standards
• Drive store vision and sales by utilizing reports and dashboards, providing exceptional service, and resolving customer and operational inquiries timely
• Work closely with Doctors to understand recommendations and utilize your expertise to guide Opticians in delivering excellent patient care and product offerings to customers
• Work directly with Regional Supervisors and the Director of Store Operations to identify opportunities for improvement and growth
• Assisting with general front office operations: answering the phone, check-in, check-out, and pretesting patients
• All things insurance: verifying eligibility, answers questions, and authorizing benefits
• Foster and support a productive, positive culture in your office
  
  

Requirements

• Previous management experience is required (retail management is a plus) with ability to motivate, develop, and hold staff accountable
• Management experience leading a team of at least 4-6 employees is a plus
• Previous optical experience required with working knowledge of troubleshooting glasses
• A positive attitude and a willingness to strive for excellence
• Clear, effective, and professional communicator with ability to break down terms for customers to easily understand
• Ability to work in a fast-paced environment
• Available to work hours of operation
• Bilingual in Spanish is a plus but not required
  
  

Working Conditions

• Sitting or standing for long periods of time
• Moving around the office frequently – getting up and down frequently
• Prolonged use of digital devices such as computers and iPads sometimes requiring close visual acuity for computer work and carrying around a tablet
  
  

Benefits

• Paid Time Off and Company Paid Holidays
• 401(k)
• Health, Rx, and Dental Insurance
• 100% Paid Parental Leave
• Vision Perk -- Free eye exams and glasses for you large discounts for family
• Company Paid Life Insurance