Customer Care Representative

Are you out-going, authentic, passionate, and inspiring? Do you find yourself going above and beyond? Do you like to feel appreciated and be thanked for the work you do? If that is you then you are exactly what we are looking for at Dr. Watts Electric, Heating & Air! We are currently hiring customer care representatives with all the above. Wouldn’t you like to be happily employed with great pay, great advancement opportunities, and surrounded by friends with a passion for people? At Dr. Watts, we value company culture and employee satisfaction.

We are always on the search for the absolute best professional customer care representatives in the market. We sincerely believe the best companies are built by having the best employees. And it is because of the outstanding employees that we have such a high customer satisfaction rating.

Call Center Representative Responsibilities:

• Managing large amounts of inbound and outbound calls in a timely manner

• Following communication “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research information if needed. Solutions and/or Alternatives

• Complete all paper work on a hourly / daily bases

• Debrief all field techs

• Dispatch all field techs one at a time

• Scan and fill out all paper work to the computer systems

• Assist other office personnel with their work on an as needed bases

• Fill out daily management reports on an up to date basis and have them turned in by end of the day. Complete them by 9 A.M. the next business day.

• Maintain a 65% closing ratio
• Offer maintenance plans over the phone to clients

• Willing to work more than 40 hours a week & weekends to keep up with job demands

• Attend all training classes per manager’s instructions

We believe in the "Triple Win": The only way the company can succeed is if both my employees and customers win. Those are my first two priorities. If they are well taken care of, we know our company will be.

Please, consider this offer. Then give us a call at 254-939-3534.

Thank you for considering our company,

James Baker

General Manager/Owner, Dr. Watts Electric, Heating & Air

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 32 – 42 per week

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• How many words can you type per minute?
• Do you have any experience with Microsoft Office programs...etc.?

Experience:

• Office: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Belton, TX 76513: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17