Quality Manager

About DS Smith, North America Packaging and Paper Division, United States: DS Smith is a global leading packaging company of customer-specific packaging with emphasis on state of the rt packaging design and local service close to customer facilities. With a product portfolio that includes transit packaging, consumer packaging, displays and promotional packaging, customized protective packaging, and industrial packaging.

Benefits: Benefits Eligibility starts Day 1 (Medical, Dental, Vision)

Company 401k matching up to 6%- vested on day 1 of eligibility

Vacation: 2 weeks (prorated based on time of hire)/ 3 Diversity days.

Quality Assurance Manager

Role overview

The purpose of the Quality Assurance Manager is to manage the day to day running of the Quality team.  Pro-actively work with the Production, Design, and Sales Teams and to continuously improve and protect the DS Smith brand and improve performance specific within Quality. 

To assist the business in the development of a positive attitude towards Quality, Product Safety and Hygiene, whilst satisfying the requirements of current legislation, and eventual certification of the site (ISO 9001, BRC/IoP,SQF) and Customer Codes of Practice where applicable. 

Ownership of the Quality Management System (QMS), ensuring that all relative sections are accurate, up to date, and adhered to, supported by the Technical Support/Compliance Controller.

Working with other departments in the trending of Customer complaints and internal defects to assist in identifying the “root cause” of problems and implementing the required improvements.

Ownership of the site PACE program Testing Requirements, and the governance of the Performance testing compliance (TST, BCT, FIT, Paper sampling, etc.).

Areas of Responsibility

          Customer Complaints and Defect Reduction

• Liaise with other departments to understand complaint trends and issues, to promote improvements in achieving targets, e.g. reduce complaints and errors in terms of DPPM score, maintain hygiene issues to a minimum
• Be an ambassador for DS Smith both externally (organizations and customers) and internally (management, colleagues and staff)
• Compile, analyze, and report on KPI’s in a format which is clear and unambiguous. Use this data to realize and drive change.  Be proactive in delivering improvement and change.
• Accountable for the implementation of the PACE Testing program and supporting the program by the management and governance of the testing compliance.
• Final authorization on defect assessment (Internal and external sorted/assessed product) assign to stock or scrap.

Quality Systems

• Develop and deliver all aspects of the Quality System to ensure compliance with all regulatory bodies
• Ensure the site QMS adhere to all Customer and accreditation requirements. Ensure HACCP’s are reviewed and updated with respect to risks associated Manager DS Smith’s compliance to the standard with regards to processes, procedures, and products to ensure our products and services are fit for purpose for the Customer, brand safety, legality and factory suitability and that these requirements are understood by all relevant functions with Quality and Hygiene.
• Develop the Quality team with robust training and development plans.

External Audits

• Control the compliance of the standards by conducting internal compliance audits.
• Site contact for all accreditation bodies and customers who wish to audit the site and follow up on corrective non-conformances and preventative actions.

Hygiene

• Internal responsibility for the contract cleaners, with regards to work load and priorities.
• Ensuring that GMP and Hygiene standards are being complied to

Education & Certifications

• Bachelor’s Degree from four-year college or university in accounting or related field or Equivalent experience within the paper industry.
• Lean Sigma (Green belt – desirable)

Qualification & Experience

• Tenacity to ensuring that Customer complaints are investigated to root cause (where required) and closed-out to the satisfaction of the relevant Customer, by the relevant departments.
• Lead and manage root cause analysis activities and quality related projects
• Self-motivate to deliver improvement.
• Efficient, well organized time management.
• Experience in the governance of GMP standards and the compliance to Quality Standards.
• Dealing with Customer complaints including responding to customers In a timely manner.
• Quality, Hygiene and Procedural auditing.