What are the responsibilities and job description for the Application Support Engineer position at DTCC Candidate Experience Site?
Are you ready to explore a world of possibilities?
Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Retirement benefits
- Paid Time Off and other leave of absence
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.
The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.
Your Primary Responsibilities:- Support internal finance applications in order to prevent incidents from reoccurring
- Expand knowledge base of operating procedures/runbooks for supported applications
- Collaborate within the team to resolve application alerts and advance as needed
- Gather requested documentation in support of ongoing audits requests
- Complete assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
- Ensure automation produces expected results within stated thresholds
- Monitor Dashboard to provide better access to potential issues and future outages
- Analyze proposed application design and provide feedback on potential gaps to business requirements
- Complete renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Talents Needed For Success:- Minimum of 4 years of related experience
- Bachelor's degree preferred
- Knowledge of Oracle Integration Cloud and Enterprise Resource Planning is a plus
- Experience working in finance, billing, treasury areas
- Knowledge of SQL and PowerBI report tool
- Knowledge of SaaS based applications
- AWS or Azure experience would be an added benefit
- Service now and CA autosys scheduler knowledge
- Oncall support with flexible work arrangement
- Champions a culture where honesty and transparency are expected.
- Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
- Collaborates well within and across teams.
- Communicates openly with team members and others.
- Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.