What are the responsibilities and job description for the Shift Leader position at Dunkin'/Baskin-Robbins?
Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day. At Dunkin’, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin’ runs on you and we’ll be running beside you every step of the way. We’re All IN’.
Benefits
We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.
- Free coffee!!
- Flexible Schedule – Full-Time and Part-Time available
- Generous Employee Discount
- Cash Referral Program
- Best in Class Training & Continuous Learning
- Advancement Opportunities
- Medical Insurance- For you and your family!
- Education discounts through Southern New Hampshire University- Discount extends to your family!
- Special discounts for Dunkin’ employees (Including but not limited to brands such as Skechers, Staples, at&t and Verizon!)
- Recognition Program
- Community & Charitable Involvement
Responsibilities
As a Shift Leader, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin’.
- Smiling and always saying “YES!” to our guests.
- Perform all responsibilities of restaurant team members
- Support the Restaurant Manager in meeting operational goals and execution
- Ensure Brand standards are met throughout shift including preparation of food and beverages
- Communicate shift priorities, goals and results to restaurant team members
- Coach restaurant team members as needed throughout a shift and provide timely, constructive and clear feedback
- Support the training of restaurant team members as needed
- Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
- Ensure Food Safety standards are met
- Manage Inventory throughout the shift
- Provide great guest service and coach restaurant team members to do the same
- Schedule restaurant team members for shifts
Qualifications
- Preferably, you have previous management experience in retail, restaurant, or hospitality.
- You are 18 years of age (or higher per applicable law)
- You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here.
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Job Types: Full-time, Part-time
Pay: From $48,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Experience level:
- 1 year
Restaurant type:
- Bakery
- Coffee shop
- Quick service & fast food restaurant
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $48,000
