What are the responsibilities and job description for the Service Writer position at Dynamic Transit?
Are you a motivated and experienced Service Writer with a passion for vehicle maintenance and a knack for organization?
We are seeking a detail-oriented and organized Service Writer to join our team at Dynamic Transit Company. The primary role of the Service Writer is to manage service orders and work orders for our fleet of company-owned assets, including heavy-duty powered vehicles and tractor-trailer combinations, such as refrigerated trailers and dry van trailers.
Key Responsibilities:
- Service Order Management: Create, update, and manage service orders and work orders for maintenance and repairs of company-owned vehicles.
- Technician Coordination: Assign tasks to a team of technicians, ensuring timely and efficient completion of maintenance activities.
- Vehicle Maintenance Software: Utilize and manage vehicle maintenance software to track maintenance schedules, order parts, and monitor the status of work orders.
- Communication: Serve as a point of contact between the maintenance team, fleet managers, and other stakeholders to ensure clear and effective communication.
- Documentation: Maintain detailed records of maintenance activities, repairs, and inspections.
- Compliance: Ensure all maintenance activities comply with company policies, safety standards, and regulatory requirements.
- Inventory Management: Monitor and manage inventory of parts and supplies needed for vehicle maintenance and repairs.
- Customer Service: Provide exceptional customer service to internal and external stakeholders, addressing inquiries and resolving issues promptly.
- Reporting: Generate and analyze reports on maintenance activities, costs, and equipment performance.
Qualifications:
- Experience: Proven experience as a Service Writer, Service Advisor, or similar role in an asset-based trucking company or related industry.
- Technical Knowledge: In-depth understanding of heavy-duty powered vehicles, tractor-trailer combinations, and their maintenance needs.
- Software Proficiency: Experience with dealer maintenance software or fleet maintenance software is required.
- Organizational Skills: Excellent organizational and multitasking abilities.
- Communication Skills: Strong written and verbal communication skills.
- Problem-Solving Skills: Ability to address and resolve issues promptly and effectively.
- Attention to Detail: High level of accuracy and attention to detail in managing service orders and documentation.
- Team Player: Ability to work collaboratively with technicians, fleet managers, and other stakeholders.
- Education: High School Diploma or GED: Required. Associate degree or Certification in Automotive Technology or related field: Preferred but not required.