What are the responsibilities and job description for the Customer Service Representative position at East Rock Auto Repair?
The Customer Service Representative position, or CSR as we call them, are the main interface with our clients, they are the front line people so to speak. The CSR keeps our clients happy and build relationships. They answer incoming calls, greet clients, and write up vehicles being left for service. The CSR makes sure our schedule is full by sending reminders to upcoming appointments, they also send thank you notes. In their downtime the CSR is responsible for our inventory and organizing billing for vendors as well as working on various marketing projects.
It is vital that the CSR is detail oriented and a real people person.
We are a small family owned shop that only hire people that are team players and have the strongest of work ethics. We are looking for a person that is caring and compassionate, someone who is engaging with customers, and someone who can follow directions.
Computer experience required........we are a cutting edge, paperless shop
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $20 - $25