What are the responsibilities and job description for the Service Writer position at EASTERN LIFT TRUCK COMPANY INC.?
Eastern Lift Truck Co., Inc.
Service Writer - Maple Shade, NJ (Dock and Door Division)
We are currently seeking a Service Writer to join our growing, family-owned company. This person will primarily be responsible administratively turning technician Work Orders into quotes for our customers.
WHO IS EASTERN LIFT TRUCK?
Eastern Lift Truck Co., Inc. is a family-owned company, celebrating 50 years strong. We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business. ELTC has built a reputation for outstanding service, exceptional quality, and unmatched reliability for the past 50 years. Our core mission is to be our customer’s number one choice with ALL of their material handling needs.
WHY WORK HERE?
At ELTC we know that the employees are the ‘heart and soul’ of the company. We seek out the best talent and offer tremendous opportunity for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel!
MAIN DUTIES:
- Prepare service quotes
- Answer service calls
- Open and close work orders
- Billing and invoicing
- Set-up and maintain customer profiles in company database
- Interact with service technicians and managers to create maximum synergy, coordination, and cooperation
- Responsible for being a positive leader in helping the department work towards its goals.
- Responsible for providing a high level of customer service to our customers
REQUIREMENTS:
- Must possess unwavering customer service drive and focus
- Ability to multi-task and work in a fast-paced environment
- Pleasant phone demeanor
- Proficient with Microsoft Word and Excel
- Exceptional skills for communicating interpersonally through written & verbal means to co-workers, transportation carriers, and customers.
- Must have the ability to work under pressure, multi-task, and maintain focus in a fast-paced environment.
- Ability to respond promptly to customer requests and needs, check product order availability, and provide superior customer satisfaction.
- Possess a self-motivated person who continuously strives to learn, problem solve and is detail-oriented.
BENEFITS INCLUDE:
- Medical, Dental, and Prescription Plan
- 401K with partial company match
- Short- & Long-Term Disability
- Basic and Supplemental life insurance policies
- Paid vacation and comp days
- Paid holidays
For more information visit www.easternlifttruck.com.
“Eastern Lift Truck is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets”
