Administrative Operations Specialist

We are looking for Game Changers
The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. We recognize the importance of a quality work life balance and offer a generous paid time off program and flexible work arrangements to meet the changing needs of our workforce.

Job Duties:

• Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Provides outstanding customer service.
• Checks individuals and families in and out for services and manages office flow.
• Collects copays during check in/out process or via phone. Collects and logs payments, copays, utilizing credit card machines in accordance with Easterseals MORC cash procedures.
• Verifies/obtains prior authorizations for services being rendered.
• Updates the account of individuals/families with new and/or changed demographic or financial information.
• Responsible for answering and triaging internal and external telephone calls.  Conducts initial screening of persons served and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public.
• Making/changing appointments, making changes and making follow-up phone calls to minimize “no shows.”
• Calculating Ability to Pay (ATP) financial information, entering the financial information into the Electronic Health Record and forwarding the information the Billing Department as appropriate.
• Answers both general and specific inquiries regarding payments and balances due, and departmental procedures, some of which may require detailed interpretation of departmental policies and procedures.  Refers more complicated issues to the billing team.
• Assists with insurance verification when needed.
• Operates a variety of office machines, such as personal computers, scanners, copy machines and calculators.
• Ensures that paperwork is maintained in accordance with Medicaid and Department of Community Health guidelines, as well as Easterseals MORC policies and procedures.
• General scanning of team paperwork
• Collaborates on special team projects as assigned.
• Full compliance with training requirements.
• Demonstrates knowledge of principles of trauma informed care. 
• Willingness to support and assist consumers with trauma related issues.

Qualifications: 

1. Be a high school graduate or have a certificate of successful completion of the General Educational Development Test.
2. Have two (2) years of responsible full time clerical experience.
3. Excellent customer service skills.
4. Ability to make general decisions in accordance with departmental policies and procedures.
5. Knowledge of modern office equipment, practices, and procedures.
6. Knowledge of modern record keeping management and operations.
7. Knowledge of grammar, spelling and punctuation.
8. Ability to follow complex oral and written instructions.
9. Computer literacy and competency with Microsoft Office Professional package including demonstrated proficiency in
Access, Excel, PowerPoint, and Word.
10. Must possess a knowledge and understanding of co-occurring disorders (mental health & substance abuse).

Benefits of Being a Superhero!
We are proud to offer an equitable and inclusive environment that reflects the communities that we serve and encourages, supports and celebrates the diverse voices of our workforce.
Here at Easterseals MORC, life is good. We have flexible hours, loads of time off, and awesome events. 3 weeks of Personal Time Off (PTO) and 3 floating holidays, in addition to Easterseals MORC's 10 observed holidays.
As a member of our family, you are part of a culture that values professional development, community service and collaboration.
We keep it open, honest and inclusive. We care about providing our employees a collaborative experience, including quarterly team days.
We not only offer our employees a competitive salary, we also provide bonuses and extra incentives to reward their hard work & dedication.
Innovation is at the heart of our organization. We use cutting-edge technology and evidence-based practices.
We offer fantastic benefits! We have a competitive and comprehensive salary and benefits package including Medical/Dental/Vision coverage with company contribution Flexible Spending Account, Voluntary Dependent reimbursement
We offer a variety of resources centered on our 6 pillars of well-being to support staff in living a healthy lifestyle. Free access to Calm app? Yes please!
We offer traditional and 401k options to ensure each of our employees are able to save for their future.
We are a PSLF (Public Service Loan Forgiveness) Employer.

Proud Winners of: 

• Metro Detroit's 101 Best & Brightest Companies to Work For
• Corp! Magazine Diversity Award Winner
• West Michigan's 101 Best & Brightest Companies to Work For
• Crain's Cool Places to Work
• Oakland Parenting Awareness Coalitions' Family Friendly Employer of the Year