Contact Center Member Service Associate

EastRise Credit Union is excited to announce openings for Member Service Associates to join our Contact Center in South Burlington or Montpelier! As a key member of our team, you will provide efficient, accurate, and courteous service to our members through phone, chat, and email interactions. Your role will involve conducting transactions, addressing member needs, and ensuring compliance with policies and procedures, all while demonstrating empathy and professionalism.

Key Responsibilities:

• Update and maintain member information.
• Facilitate internal transfers and set up autopay.
• Process CD Future Saver withdrawals and rebate fees.
• Provide and post consumer loan payoffs.
• Assist members in understanding their statements and check copies.
• Conduct account verification to ensure member security.
• Support members with online banking and account inquiries.
• Provide knowledge on card applications, online functionality, mobile functionality, and mobile wallet.
• Engage in discovery conversations to identify and address member needs, referring them to specialists as necessary.
• Consistently meet engagement goals and expectations.

Benefits:

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with employer matching
• 15 days of paid time off and 5 days of personal/sick leave, increasing with tenure
• Wellness/gym reimbursement of $35/month
• Student debt relief and tuition prepayment assistance
• Continuing education resources
• And more!

Skills and Qualifications:

• 1-3 years of related experience, preferably in a customer service role.
• Previous experience in a fast-paced call center environment is a plus.
• Excellent communication skills for effective interaction with members and staff.
• Strong problem-solving abilities and attention to detail.
• Superior customer service skills and a commitment to member satisfaction.

EastRise Credit Union is an Equal Opportunity Employer.