What are the responsibilities and job description for the Member Service Associate position at EastRise Federal Credit Union?
Job Description
Job Description
We're looking for an experienced Member Service Associate to join our Burlington branch! This team member will provide efficient, accurate, and polite service to members while gaining insight into their financial needs. Listens attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncovers member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refers members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.
Hours : Monday - Friday, 8 : 00 am - 5 : 00 pm
Benefits include but not limited to :
- Heatlh, vision and dental insurance
- 401K employer match
- Paid time off starting at 3 weeks per year, increasing with tenure
- Sick / personal time
- 11 paid holidays
- Short and long term disability coverage
- Tuition prepayment or student debt relief
- Continuing education opportunities
Wellness / fitness reimbursement
Specific duties include :
Qualifications :
E.O.E.