What are the responsibilities and job description for the Customer Support Account Manager position at Eaton Corporation?
Eaton’s AER FED Fluid Electrical Distribution division is currently seeking a Customer Support Account Manager. This position will be located at our Bethel, CT facility.
This position is responsible for managing a portfolio of customer accounts. Coordinate across functional disciplines to achieve order requirements. Manage internal performance against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations. Develop and maintain relationships that foster additional growth opportunities and strengthen customer loyalty.
The expected annual salary range for this role is $62250.03 - $91300.04 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
• Function as primary focal point of contact for assigned customer related inquiries and represent the voice of the customer within the facility.
• Perform contract review of all orders for customer requirements to ensure Order Administration is processing orders per negotiated requirements including exporting requirements. Assure compliance with all export control regulations-ITAR and coordinates with Global Trade Management (GTM) as required.
• Be accountable for ensuring orders are received into the ERP system and/or other support databases. Accountable for ensuring demand alignment.
• Perform Order Administration, as required.
• Be accountable for ensuring that the customer’s supplier web-based purchasing systems’ requirements are being fulfilled. Interface with Order Administration to ensure customer requirements are met and completed. Interface with customer to mitigate exceptions to meeting customer requirements.
• Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers’ needs.
• Prepare quotations and longer-term agreements for legacy business.
• Support the internal activities of all departments involved in achieving customer commitments. Represent Eaton in delivering plant recovery plans.
• Assess market channel delivery options (direct or through distribution) through pre-defined criteria.
• Support in negotiating contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton’s policies, terms and conditions from proposal through shipment.
• Manage Customer Metrics - Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility.
• Assess current practices for continuous process improvements and supports continuous improvements meetings and events.
Qualifications:
Required (Basic) Qualifications:
• Bachelor’s Degree from an accredited institution.
• Minimum of one (1) year experience interfacing with customers.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• No relocation benefit is being offered for this position. Only candidates within a 60-mile radius of Bethel, CT will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
• Basic knowledge of FAA requirements for repair and PMA purchases, basic knowledge of CAS/TINA requirements, and basic knowledge of D-Trade requirements.
• Previous Aerospace industry experience.
Skills:
• This position typically deals with a high dollar, high complexity mix.
• Attention to detail.
• Ability to confirm contractual agreements/terms are met through utilization of contracts matrix.
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Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Salary : $62,250 - $91,300
