What are the responsibilities and job description for the Technical Program Manager position at EControls?
EControls is a global provider of innovative, state-of-the-art integrated controls solutions for internal combustion engines and electric drive systems in the off-highway, on-highway, and stationary equipment markets. EControls designs world-class, full-authority engine management systems for major OEMs around the world. Our global engine development labs and engineering staff offer full-range support, from design guidance for base engine conversion to hardware, software, and engine calibration to meet each application's specific requirements.
We are passionate about customer satisfaction and service. We fearlessly engage in any effort that will eliminate our customers’ risk and clear a path to their success. We immerse ourselves in our customers’ world, reveal unknowns and deliver integrated solutions.
We have a global footprint ready to serve customers with high-level product support and deep application engineering. The company employs over 900 employees worldwide dedicated to serving our customers and markets on virtually every continent. We have locations in Texas, and Oklahoma, as well as multiple overseas operations in Europe, and Asia.
We are seeking a highly motivated individual with a passion for delivering the highest level of customer service and driven to “Do The Right Thing.”
Responsibilities
- Manage Engine OEM Customers – execute development and production programs
- Technical Interface – “first line” of technical discussion with customers and internal Engineering groups.
- Grow the Business! – Explore business opportunities with current and future customers including potential adjacencies to new products and markets
- Manage customer programs, projects and relationships, regionally and globally
- “Consultant” for customer on products, systems and technical issues
- First line of technical interface with customers to understand requirements and manage bi-directional communication
- Liaison between customer and internal functional/regional groups – Product Engineering, Manufacturing, Quality, Application Engineering, etc., to manage customer requests and provide functional support
- Develop and execute customer contracts/agreements. Submit customer quote proposals / responses. Coordinate pre-quote reviews.
- Participate as requested in product development design gate reviews
- Assist in creation of internal and external product and system level FMEA’s
- Contribute to developing global service and production pricing
- Contribute to developing global and local customer strategies
- Grow the business - Identify new business opportunities
- Manage the business - Provide insight on customer forecasts/orders. Gain closure of open receivables payments as necessary
- Gather and assess customer-level technology and competitive market information
- Lead contract review prior to award and ensure adherence to agreed terms and conditions
- Develop customer program timing. Track and report program status to plan.
- Develop RASICs with customers and maintain open issues list(s) as required to drive project task completion
- Identify and rectify roadblocks for successful program completion.
Requirements
- Bachelor’s degree in Mechanical/Electrical/Industrial engineering combined with business aptitude.
- Dedicated, organized professional who has a passion for finding solutions for customers
- Ability to manage complex technical systems programs through development, launch and through SOP
- Minimum three to five years performing engineering program, product or business plan development and execution. Strong knowledge and experience with Natural gas/Propane gaseous fuel engines in industrial and heavy duty on-road markets. Heavy-duty, Commercial Vehicles, or Industrial market knowledge and experience also required.
- Experience with engine controls, engine fuel systems, fuel system components, electronics, powertrain systems for Natural gas, industrial engines and their applications
- Understanding of Continuous Flow Values (CFVs), Engine Control Modules (ECMs), Mixers, Sensors and Regulators required
- Experience working with / selling to OEM level customers preferred
- Demonstrated experience with relationship building
- Demonstrated experience in business and/or technical negotiations
- Project/program management experience with large, complex technical programs
- Strong communication skills, Self-Starter, Independent thinker but a team player
- This is a full-time position with at an expected 25% international and domestic travel. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.