What are the responsibilities and job description for the Senior Manager, Digital Products position at Edison International?
Job ID: 3097
Job Family: Customer Service
Location: Rosemead, CA, US
Pay: $178,300 – $267,400
Join the Clean Energy Revolution
Become a Senior Manager, Digital Products at Southern California Edison (SCE) and build a better tomorrow. In this pivotal role, you’ll lead the development of our digital product strategy and capabilities across all digital self-service channels – including web, mobile, and conversational AI platforms – to drive innovative customer solutions and deliver exceptional user experiences.
This role is centered on the successful evolution of our digital products over their lifecycle, ensuring they continuously meet evolving business and user needs. You will be responsible for defining the strategic vision and multi-year roadmap for our digital product portfolio, identifying key opportunities to leverage technology to solve customer problems and drive business value. A critical part of your role will be to serve as a strong proponent for our customers and their experience using our products and services, championing their needs throughout the product development process.
You will guide a team of talented digital product managers to deliver an omni-channel product roadmap that seamlessly integrates new technologies, working closely with cross-functional teams (e.g. IT, Operations, Insights and Analytics, Corporate Communications, Marketing) to continuously improve the user experience, customer engagement, and self-service adoption. While overseeing the execution of this roadmap, you will champion modern product discovery and delivery practices. You will drive accountability with the product team and key stakeholders to make significant, measurable impact on KPIs for product adoption, channel optimization, and customer satisfaction.
This role sits at the intersection of digital product strategy and delivery leadership. While responsible for the strategic direction of our digital products and defining what products and features will be built to meet customer needs and business outcomes, the Senior Manager will also ensure efficient and effective execution of the product roadmap, working closely with our IT and project management partners. Success in this role requires a product-centric mindset focused on delivering value to users and the business over the product’s lifecycle, rather than solely on project timelines and budgets. The team currently consists of six digital product managers, each focusing on specific areas including Account Management/Billing & Payment, Usage & Cost, Start/Stop/New Service, Outages, and Programs.
As a Senior Manager, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
- Defines and champions the long-term vision and strategic roadmap for the entire product portfolio, ensuring alignment with overall business objectives and overseeing its execution across multiple product verticals.
- Directs and oversees the end-to-end product lifecycle across a portfolio of products and channels, from strategic ideation and discovery through development, launch, and continuous optimization.
- Guides and validates the definition of detailed product specifications and priorities, ensuring they are deeply rooted in customer feedback, market insights, competitive analysis, and business needs, driving a customer-centric product development approach. Directs comprehensive product research initiatives, leveraging customer insights, operational feedback, and competitive intelligence to identify new opportunities and drive continuous improvement of existing digital products and features.
- Leads the identification and prioritization of product enhancement opportunities through rigorous analysis of customer research, marketing and sales feedback, performance data, and internal strategic assessments.
- Fosters strong collaboration with engineering, experience design, data science, and other cross-functional teams to ensure seamless product development and delivery. Establishes and champions best practices for the development of comprehensive product briefs and specifications, ensuring alignment with strategic objectives and go-to-market plans.
- Establishes and monitors key performance indicators (KPIs) for the product portfolio, driving data-driven decision-making, analyzing market trends and competitor strategies, and ensuring product enhancements deliver measurable business and customer value.
- Collaborates with marketing and communications teams to define and execute comprehensive product marketing strategies and launch plans for new and enhanced digital products, ensuring strong alignment with the company’s brand, values, and innovation goals.
- Manage, mentor, and develop a team of product managers across critical customer journeys. Foster a culture of innovation, accountability, and customer-centered thinking. Drive product discovery and agile delivery practices across the team
- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Minimum Qualifications
- Five or more years of experience supervising a team of direct reports and/or project management.
Preferred Qualifications
- Bachelor’s degree or higher in Business, Computer Science, Engineering, or a related field.
- Ten or more years of combined experience in digital product management and digital channel development, including at least five years in a leadership role overseeing digital product teams responsible for product strategy, roadmap ownership, and outcome-based delivery.
- Experience defining and executing multi-year digital product strategies aligned with business objectives.
- Ability to lead product discovery efforts, including user research, market analysis, and opportunity sizing.
- Experience developing omni-channel product strategies and leveraging emerging technologies (e.g., conversational AI platforms, chatbots) to enhance customer self-service and engagement.
- Strong knowledge of modern product management practices (Agile/Scrum methodologies, product lifecycle management) and demonstrated ability to translate strategic goals into detailed product requirements and user stories.
- Experience working effectively in agile development teams, collaborating closely with UX/UI designers, software engineers, and Scrum Masters to deliver product increments.
- Ability to define and track product performance metrics (KPIs) and use data-driven insights and customer feedback to drive continuous improvement in digital product experiences.
- Excellent leadership and communication skills, with a track record of effectively partnering across technical and business teams (e.g., IT architecture, UX/UI design, marketing) to deliver complex digital initiatives.
- Experience in the utility sector or a similarly regulated industry.
Additional Information
- This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
- Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About Southern California Edison
The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.
Salary : $178,300 - $267,400
