Field Service Engineer

Your role

Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

You will

• Report into the Operations Manager.
• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• You have 2 - 4 years of experience in a similar role. General understanding of mechanical processes. Understanding in what pattern the tool/product is operating, and what principles it follows.
• System Diagnostic: Proficiency in using diagnostic tools and software to identify and troubleshoot issues within (vacuum) systems
• Electrical and Mechanical Skills: Great foundation in both electrical and mechanical engineering principles to repair components such as motors, seals, and control systems. This enables you to perform routine and preventive maintenance tasks, such as oil changes, filter replacements, and system calibrations, to extend the lifespan of equipment. Including stripping it down to component level = inspecting all things, spare parts, etc.
• Customer Oriented: Excellent communication and interpersonal skills to provide exceptional service and maintain positive relationships with customers.
• Safety Awareness: Understanding and adherence to safety protocols to ensure a safe working environment.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

You will be part of our customer center in Niagara Falls, NY. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, North/South Carolina.

Additional Information

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

Don’t meet every single requirement?

Studies have shown that people are less likely to apply to jobs unless they meet every single qualification. At Edwards, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.