What are the responsibilities and job description for the Account Specialist position at Element Materials Technology?
The Account Specialist is responsible for prospecting dormant, existing, and new customers with the intention of discovering net new customers, accounts, and testing needs, as well as gathering actionable feedback on past experiences with Element. In addition, the Account Specialist will engage with existing customers as part of sales/marketing campaign follow up.
Typical goals could be to set tradeshow appointments, register seminar attendees and future interest for Element events, gather feedback on marketing campaigns/sales literature, and discover new RFQ opportunities.
What you will be doing:
- Build and maintain a working knowledge of Element’s service offerings.
- Engaging in proactive outreach with a One Element selling approach, leveraging the services of Element’s global service offerings
- Actively utilize Dynamics CRM to log and track performance to monthly goals for total calls, live conversations, RFQs, appointments, campaign activities, etc.
- Ensure accurate contact details, remove duplicate records, and add new information to CRM contact records
- Collaboration with Marketing, Sales leadership, divisional, and inside sales managers to ensure proper list segmentation, targeting, and messaging.
- Efficiently distribute new RFQs, customer feedback, and campaign activities to the appropriate stakeholders
- Raise awareness of Element’s services by contacting targeted prospect companies for the purposes of cross-selling or marketing campaign follow-up.
- Collect and distribute reports on performance and opportunities for improvement
- Maintain ongoing relationships with marketing and sales to report back on efficacy of call lists
- Calling prospecting lists in the areas of end market support, targeted services prospecting, dormant & declining outreach
- When necessary, assist Client Support Coordinators with Inbound lead management tasks and responsibilities.
- Additional sales responsibilities such as quote follow-up and pipeline management as required.
What we are looking for:
- At least 1 year of outbound sales prospecting experience, or equivalent combination of education and experience
- Ability to read and interpret documents such as customer quotes / contracts, marketing materials
- Ability to solve practical customer problems
- Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
- Proficiency in Microsoft Applications (Word, Excel)
- Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
- Well-developed oral and written communication skills to meet a variety of communication needs
- Excellent interpersonal skills that foster open upward and downward communication built on mutual respect
- Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
- Ability to travel up to 20%
- Ability to work in the Blue Ash office 3 days a week
