What are the responsibilities and job description for the Wellness Membership Advisor (WMA) position at Elements Massage?
Overview
Elements Massage Whitefish Bay is looking for an engaging, fearless, outgoing personality to lead the sales and customer service of potential clients and current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives.
Responsibilities
Responsibilities and Duties:
Elements Massage Whitefish Bay is looking for a Wellness Sales Associate / Customer Service Associate to:
Create an exceptional massage experience for all the clients every time they enter the studio.
Inform all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan.
Follow our proven sales process to enroll clients into the Elements Massage Wellness Program.
Be the first and final face of hospitality, whether on the phone or in the studio.
Ensure the client appointment paperwork and payment process is brief, painless, and accurate.
Work as a team with our Managers and Massage Therapists to create an environment where clients are the center of our world.
Skills:
Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty.
The right candidate must like talking, but more importantly, love listening to all new clients, established clients, and prospective clients.
The right candidate can turn every incident of client criticism to a story of great customer service.
Qualifications:
Prior retail sales experience required; selling memberships, products or services in person to potential clients.
Customer Service in a spa like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy to learn computer programs.
Ability to manage multiple priorities simultaneously, all while maintaining a smile on your face and in your voice.
Driven to create the best work environment for the employees and the best experiences for the client.
Benefits
Commissions for sales and upgrades
Bonuses based on monthly conversion numbers
Dental and vision insurance to all full time employees
A complimentary monthly massage at the studio
We are an equal opportunity employer.
If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!
Job Types: Full-time, Part-time, must be available Sunday mornings
Legal Disclaimer
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® design are registered trademarks owned by ETM.
