Senior Account Manager

Job Summary:

Acts as Senior Account Manager with direct report Account Manager. Acts as the primary point of contact for specific Customers. The primary focus of this position will be in the areas of customer service, sales, and operations. From a customer service and sales perspective, activities are devoted to customer contacts, and proactive problem diffusion. In regard to operations, close work, and communication with the managers of each existing department to develop cohesive strategies and corresponding timelines for each new project. Acts as both Project Manager for new projects and manages all activities related to reorders for assigned customer. Trains Account managers on applicable subjects to improve Account Management performance.

Duties and Responsibilities:

• Manages one or more Account Managers in day-to-day responsibilities and all related personnel issues.
• Responsible for coordinating all aspects of new projects from ideation with customer to completion of first order.
• Responsible for coordinating all aspects of reorders for assigned customers from receipt of order through completion of orders which includes creation and management of open order reports on a regularly scheduled basis.
• Responsible for communicating to customers, either verbally or in writing, on a timely basis regarding any customer concerns, company concerns, or other important information.
• Ability to conduct customer meetings either on-site or at designated meeting spot.
• Functions as the primary contact for Customer and manages communications between Customers and internal departments.

Elevation Labs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Elevation Labs complies with applicable state and local laws governing nondiscrimination in employment at every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The essential duties listed are representative of the major duties required of this job; ability to perform the essential functions with or without reasonable accommodation is required. Elevation Labs may make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

This job description is not designed or intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Specific duties and responsibilities may vary based upon departmental needs. Incumbent may be asked to perform other duties as assigned.

Knowledge & Skills:

Ideal Candidate Qualifications:

• Excellent customer service skills, ability to communicate clearly to both external and internal customers.
• Demonstrated ability to work with customers in difficult situations and communicate clearly either verbally or in writing.
• Strategic thinker with passion for the customer and ability to think creatively and analytically with an ability to adapt quickly to changing priorities in a fast-paced environment.

Education/Experience:

• Minimum of 4-5 years of Customer Experience or applicable education experience (Bachelor or above).
• Minimum 1year of direct supervision experience.
• Preferable to have direct experience in the personal care, cosmetic or fragrance industry.

Physical/Mental Demands:

• Regularly/Frequently required to sit, stand, walk, stoop, kneel, bend
• Regularly/Frequently use hands to keyboard or type, handle materials, or manipulate tools
• Regularly reach with hands and arms
• Occasionally/Frequently lift and/or move up to 25 pounds and, infrequently, up to 50 pounds
• Specific vision abilities required by this classification include close vision, depth perception and ability to adjust focus
• Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone
• Requires composure and ability to prioritize and handle many urgent tasks and requests simultaneously with a high level of competence and accuracy
• Maintain confidentiality

The physical demands identified above are representative of those that will be required to successfully perform the essential functions of this job.

Work Environment:

• Office setting
• Noise level is usually moderate
• Fast paced