Customer Support Associate

Key Responsibilities:

Order Management:

Process and manage customer orders from receipt to delivery, ensuring accuracy and timeliness.

Collaborate with logistics and warehouse teams to track shipments and address any issues.

Customer Account Support:

Act as a primary contact for assigned accounts, supporting up to five sales representatives.

Address inquiries, resolve issues, and maintain accurate customer records.

Pre-Sale Activities:

Assist the sales team with product inquiries and recommendations.

Prepare quotes and proposals, and collaborate with marketing for updated product information.

Post-Sale Activities:

Follow up with customers to ensure satisfaction, handle returns and exchanges, and gather feedback for improvements.

Relationship Building:

Develop strong relationships with customers and identify upselling opportunities.

Engage proactively to understand customer needs and provide tailored solutions.

Qualifications:

Experience:

5-8 years in customer service roles within the nutraceutical, raw ingredients, food & beverage, or wellness sectors.

Proven success in managing B2B customer accounts and order processes.

Skills:

Experience with SAP

Exceptional organizational and detail-oriented skills.

Strong communication and interpersonal abilities.

Proficient with CRM systems and order management software.

Ability to multitask in a fast-paced environment with strong problem-solving skills.

Attributes:

Customer-centric mindset with a passion for excellent service.

Team player who thrives in collaborative environments.

Adaptable, open to feedback, and committed to continuous improvement.

Positive attitude and strong work ethic.

Preferred Qualifications:

Familiarity with industry regulations and standards.