Clinical Implementation Specialist

Clinical Implementation Specialist Do you like collaborating across teams to deliver successful product implementation services for customers? Do you enjoy working with cutting-edge technology solutions? About our Team As a Clinical Implementation Specialist you are a part of the Customer Success team which is focused on delighting the customer. As a team we do this by providing critical clinically-focused implementation services, robust engagement and training programs and commercial readiness / go-to-market support. About the Role The primary focus of this role is to execute successful product implementations for our Clinical Solutions customers and manage re-engagement programs for large, at-risk accounts. You will coordinate project tasks, manages internal and external timelines, established project milestones, and communicates project status to key stakeholders. Individuals in this role must be prepared to lead projects across the Clinical Solutions portfolio, including Elsevier Performance Management, Clinical Reference, and Patient Engagement products. The Clinical Implementation Specialist ensures that a high level of service satisfaction is experienced among our clients and that their unique goals and initiatives regarding the products they purchased are successfully achieved. The ability to build and nurture value-based relationships and keep open lines of communication both internally and with our most demanding and high-profile clients will be crucial to success. Responsibilities Ensure delivery according to project timelines, establish project milestones and coordinate project tasks Hold key internal and external stakeholders accountable for completion of mission critical items Update, organize, and maintain accurate project plans Lead clients virtually and on-site Assess and evaluate client requirements against scope of project Work in collaboration with Product, Technology, and Subject Matter Experts to schedule their delivery of relevant product and functionality assistance Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication Successfully manage client expectations Detect potential issues and implement solutions when challenges threaten to impact customer satisfaction Communicate authentically and build solid relationships with customer contacts Requirements Have a Clinical background and experience providing direct patient care (RN or similar background Have experience in customer engagement/service, or consulting/implementation support for hospital customers Have EHR implementation/informatics experience (Epic, Cerner, Allscripts, etc.) Be experienced in working in a customer focused environment Have project management experience Able to work as a team player and to effectively collaborate within a matrix organization Be a highly motivated change agent and problem solver Able to travel to customer sites as required (20% of time) Have a Project Management Professional (PMP) certification is a plus Have a Drug Information/Pharmacy background is a plus Work in a way that works for you We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. · Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it. Working for you We want to protect your health, help you accumulate wealth and secure your future. We are therefore delighted to offer: · Generous holiday allowance with the option to buy additional days · Access to a competitive contributory pension scheme and life assurance · Tax-free childcare support · Parental leave options · Health screening and private medical benefits About Us A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. Join Us Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing. ----------------------------------------------------------------------- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120. Please read our Candidate Privacy Policy