What are the responsibilities and job description for the Assistant Executive Housekeeper position at Embassy Suites by Hilton Knoxville Downtown?
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
Primary Responsibilities
- Assist in Supervising housekeeping and laundry staff: performance evaluations, training and development
- Assign daily boards to housekeeping team members
- Manages contract labor relationship and needs, training for contract labor positions
- Evaluate equipment including vacuums, washers and dryers, carts, etc. and work with other managers if equipment needs repairs or replacement
- Maintain room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. Checks VR rooms to make sure they are vacant, clean and ready. Checks storage area to see if there are enough housekeeping supplies
- Compile and report accurate status of guest rooms to front office
- Overseeing all housekeeping duties
- Maintains productivity
- Assist in establishing and maintaining cost control systems for staffing linen inventories and cleaning supplies, Conducting inventories of linen, supplies and equipment.
- Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced ensuring satisfactory scores with brand by preparing for audits, evaluating results, and collaborating with management and team with necessary improvements
- Other duties as assigned
Education/Experience
- High school diploma or GED required
- Minimum of 4 years’ experience in all aspects of Housekeeping in a large, multi-use facility required
- Minimum of 2 years supervisory experience
- Excellent written and verbal communication skills
- Must be flexible with working nights, weekends, and holidays
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.