What are the responsibilities and job description for the Information Systems Technician position at Emerald Coast Utilities Authority?
JOB SUMMARY:
Performs routine technical work in supporting the operation, set-up, and maintenance of departmental computer-based information systems. Initializes, operates, controls, troubleshoots, and performs minor maintenance on multi-platform, multi-vendor information processing systems. Identifies, analyzes, and rectifies computer system problems or failures. The incumbent installs software, software updates, hardware, and peripheral equipment and may be responsible for program changes in software to ensure system integration and proper functioning of applications. Incumbents participate in the research and development of the appointing authority's computer-based information systems and performs various tasks designed to ensure effective and efficient operation, record keeping, and report generation. Work is performed under general supervision.
ESSENTIAL JOB FUNCTIONS:
ESSENTIAL JOB FUNCTIONS:
Operates and controls computer systems, monitor system status, and ensure proper functioning through the use of prescribed system utilities.
Serves as the first point of contact for users seeking technical assistance by phone or email, performs remote troubleshooting through diagnostic techniques and pertinent questions, and generates work request and assigns to appropriate support staff.
Monitors and evaluates system status; uses programmed utilities to control job sequencing and data output; reviews operator's log to determine system and equipment status, jobs to be finished on subsequent shifts, maintenance and repair services due, etc.; reviews job schedule to ensure timely project completion.
Establishes and maintains office files, logs, indexes, control records, or other information concerning the work of the department.
Tracks maintenance contracts and licenses for hardware and software. Submits contracts to appropriate manager for renewal.
Equipment records management- Processes all surplus equipment for disposal/recycling.
Adds new equipment to inventory and maintains accurate equipment records.
Ensures all department equipment is in good working order; places maintenance calls as appropriate.
Maintains inventory of office supplies and places orders as appropriate.
Processes invoices, vouchers and purchase orders- verify items received and invoicing is correct in accordance with purchasing procedures.
Maintain purchasing card records; maintains credit card payment allocation and statement reconciliation.
Composes documentation for processes for the department.
Enters, retrieves, updates, verifies, and deletes information from electronic files.
Assists in diagnosing, troubleshooting, reporting, and resolving interruptions or problems in processing, software, or hardware; troubleshoots minor problems with system utilities or job control procedures; contacts supervisor or calls for service as appropriate; updates procedure manuals.
Assists in developing, implementing, and maintaining operational control procedures.
Assists in setting up, installing, and ensuring the proper functioning of information systems equipment, cabling, hardware, and software.
Monitors the computer equipment, environment and follows procedures for required or corrective action.
Maintains basic logs and records of work performed.
Performs all other duties as assigned.
Associate's degree or equivalent from a two-year college or technical school with major course work in computer science, systems science, management information systems, or a related field. (Educational documentation will be requested upon offer of employment.)
One year or more experience configuring information systems, installing software, maintaining and troubleshooting hardware, and maintaining service to users is preferred.
Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications:
Possession of or ability to obtain a valid Driver's License upon offer of employment.
Employment offers to all new hires are contingent upon the job candidates successfully passing background and reference checks, nicotine screening, drug screening, and post job offer physicals (that may include pulmonary testing). Offers of transfers or promotions to current ECUA employees are not subject to nicotine screening. All applicants are subject to physical assessments as required by the job.
While performing the essential functions of this job the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms, climb, bend and stoop; use standard office equipment, remain seated and maintain concentration for an extended period of time, lift and/or move up to 50 pounds, read printed materials and a computer screen, and communicate in person and over the telephone. Specific vision abilities required by this job include close vision, ability to discriminate between colors, and ability to adjust focus.
While performing the essential functions of this job the employee may be required to work beyond normal working hours or may be called back in emergency situations.
The incumbent's working conditions are typically moderately quiet.
MATERIAL AND EQUIPMENT USED:While performing the essential functions of this job the employee may be required to work beyond normal working hours or may be called back in emergency situations.
The incumbent's working conditions are typically moderately quiet.
Standard office equipment, computer, and peripheral Equipment.
Data processing principles, methods, procedures, and basic utilities for the modification of system parameters.
Applicable operating environments, commands, and processes, including initialization, backup, troubleshooting, and restoration procedures.
Batch and on-line data processing principles and practices for automated information processing systems.
Requirements and procedures for setup and minor maintenance of computer peripherals.
Techniques for troubleshooting basic computer problems and rectifying equipment or software failures.
Basic record-keeping principles.
Techniques for dealing effectively with those who impact the work environment in person, in print, and over the telephone.
Skill in:
Establishing and maintaining effective working relationships.
Troubleshooting routine hardware, software, and operating system failures.
Initializing and operating the computer system and peripheral equipment.
Understanding technical data related to the work.
Conferring with users and technical support to troubleshoot and resolve processing problems.
Organizing and prioritizing work and meeting critical deadlines.
Safely using hand tools related to the minor maintenance of peripheral equipment.
Ability to:
Contribute effectively to the accomplishment of team or work unit goals, objectives, and activities.
Maintain accurate logs and records and write reports.
Establish and maintain effective working relationships.
Read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, etc.
Applicable operating environments, commands, and processes, including initialization, backup, troubleshooting, and restoration procedures.
Batch and on-line data processing principles and practices for automated information processing systems.
Requirements and procedures for setup and minor maintenance of computer peripherals.
Techniques for troubleshooting basic computer problems and rectifying equipment or software failures.
Basic record-keeping principles.
Techniques for dealing effectively with those who impact the work environment in person, in print, and over the telephone.
Skill in:
Establishing and maintaining effective working relationships.
Troubleshooting routine hardware, software, and operating system failures.
Initializing and operating the computer system and peripheral equipment.
Understanding technical data related to the work.
Conferring with users and technical support to troubleshoot and resolve processing problems.
Organizing and prioritizing work and meeting critical deadlines.
Safely using hand tools related to the minor maintenance of peripheral equipment.
Ability to:
Contribute effectively to the accomplishment of team or work unit goals, objectives, and activities.
Maintain accurate logs and records and write reports.
Establish and maintain effective working relationships.
Read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, etc.
Salary : $39,770 - $65,645
