What are the responsibilities and job description for the Customer Service Representative position at Emergency Air?
**This is an on-site, in-office position**
About Us
Emergency Air Heating and Cooling delivers excellent air conditioning and heating repairs and upgrades throughout the greater Phoenix area. We take pride in providing our customers with world-class service. We are looking for energetic, social, charismatic, and motivated individuals who like talking to and helping people. Come be part of a fun and supportive team!
The Opportunity
Our Customer Service Representatives serve a critical function on our team ensuring that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers. You will work over the phone and in our computer system to ensure that our customers receive the best service possible.
Our tight-knit team is more than just top-notch home services - at Emergency Air, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Compensation & Benefits
- Our CSRs average $24,50/hour and top performers make over $30/hour. Compensation is comprised of $17-19/Hour performance bonuses
- Health Insurance (with a fully company-paid option), dental, vision, and life insurance
- 40 hours of PTO 1 additional day of PTO during your birthday month
- 40 hours of Sick/Personal time
- 6 paid holidays
Responsibilities
- Answer inbound calls from prospective and current customers
- Accurately enter customer and appointment information into ServiceTitan (CRM)
- Schedule appointments
- Make outbound calls to current customers to schedule jobs
Preferred Qualifications
- ServiceTitan experience
- Previous call center, customer service, or dispatching experience
- Outbound (but not cold calling) appointment setting or sales call experience
Requirements
- Willing to undergo background and drug tests in accordance with state and federal law
- Willing and able to reliably commute to our office
- High school diploma or equivalent
Schedule: Monday - Friday: 10AM-7PM with Rotating Saturdays
Location: 4330 West Chandler Blvd, Chandler AZ 85226
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law."
Salary : $17 - $25
