Account Manager

Description

About Empire Office

Empire Office is the largest commercial furniture dealer in the world, with over 75 years of experience and more than 400 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 400 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Overview

Empire Office is currently seeking an Account Manager in our LOCATION office to join our growing team. The function of this position is to manage client expectations, provide quality-based products, and knowledge-based solutions. This position will be responsible for increasing market share and profitability by cultivating client trust through daily account oversight.

Key Responsibilities                                                                                                                                                                                       

Sales

• Update client on new product offerings and market trends
• Exercise value engineering when interacting with client
• Work with Marketing Department to provide updated materials and information to client
• Seek out opportunities for ancillary products and additional services to offer up
• Provide prompt and courteous response to client inquiries, needs, requests, etc.
• Be available as needed for client face-to-face meetings, and other necessary communications
• Share Empire story and promote depth and breadth of resources
• Promote the unique capabilities, knowledge, and expertise to client
• Remain cognizant and prepared for any anticipated client needs
• Possess an understanding of the competition for proper product positioning
• Negotiate with vendors for additional discounting for increased profitability
• Continually practice strategic social relationship building   
• Carry out forecasting and strategic account plan
• Availability & willingness to take onsite meetings / field measure spaces

Sales process

• Act as the liaison throughout the sales process by facilitating and managing all steps involved
• Coordinate necessary actions as they are carried by the Sales/Account Coordinator or Project Manager
• Monitor all reports (waiting, unbilled or aging)
• Mentor Junior Account Manager, if applicable

Skills & Qualifications

• Bachelor’s degree or equivalent
• 5 years in the furniture industry; experience working at a dealership preferred
• Capable of reading and understanding blueprints, CAD or construction drawing
• CAD Experience / CET Experience
• Knowledge of Steelcase furniture
• Microsoft Office knowledge (Outlook/Excel/Word)
• Use of Hedberg to generate quotes
• Strong communication skills, both written and oral
• Strong customer service skills
• Well-spoken and able to convey ideas, thoughts, and information effectively.
• Highly motivated, persistent, and skilled negotiator
• Plans and carries our responsibilities with little to no direction
• Comfortable working independently
• Ability to take on and complete multiple tasks in a timely manner
• Handles deadlines and pressure with ease
• Works well in a team environment
• Ability to motivate others