Project Manager/Account Manager

Job Details

Level

Experienced

Job Location

NYC - New York, NY

Position Type

Full Time

Education Level

4 Year Degree

Salary Range

$75,000.00 - $90,000.00 Salary/year

Job Shift

Day

Description

About Empire Office

Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Overview Empire Office is currently seeking a Project Manager/Account Manager to join our growing team in NYC. This hybrid role combines elements of account management and project management, requiring a strong customer-focused approach and the ability to oversee projects from inception to completion. The successful candidate will manage client expectations, provide quality-based products and knowledge-based solutions, and ensure the delivery and installation of furniture, fixtures, and equipment (FFE). This role is integral to increasing market share and profitability while maintaining a strong focus on client satisfaction. Key Responsibilities

Account Management Responsibilities:

• Update clients on new product offerings and market trends.
• Provide prompt and courteous responses to client inquiries, needs, and requests.
• Share Empire’s story and promote the company’s resources, capabilities, and expertise.
• Exercise value engineering and strategic social relationship-building to enhance client engagement.
• Act as the liaison throughout the sales process by facilitating and managing all steps.
• Mentor junior team members as needed.
• Forecast and execute strategic account plans to drive growth.
• Negotiate with vendors for additional discounting to improve profitability.
  
  

Project Management Responsibilities:

• Review all FFE items with clients and architects, including film, signage, furniture, and accessories.
• Attend project kickoff and construction meetings, in person or remotely.
• Develop and oversee delivery and installation schedules for all FFE vendors.
• Coordinate field verifications, critical dimension checks, and deliveries with contractors, trades workers, and building management.
• Troubleshoot onsite issues and escalate additional work orders as necessary.
• Ensure site readiness, maintain cleanliness, and manage excess products appropriately.
• Prepare punch lists, verify the resolution of issues, and coordinate final walkthroughs with clients.
• Provide training to clients on properly using furniture and fixtures as needed.
  
  

Collaboration and Communication:

• Work closely with Sales/Account Coordinators and Operations to meet client needs.
• Communicate effectively with all stakeholders, including clients, vendors, and internal teams.
• Monitor and manage project reports, including unbilled and aging accounts.
• Maintain internal systems for tracking project progress and managing documentation.
  
  

Qualifications

Skills & Qualifications

• A bachelor’s degree or equivalent; technical training or a two-year degree is acceptable for project management roles.
• 5 years of experience in the furniture industry, dealership experience preferred.
• Salary range: $75,000 - $90,000, based on experience.
• Proficiency in reading and understanding blueprints, CAD, construction drawings, and furniture specification plans.
• CET or CAD experience is required.
• Knowledge of Steelcase furniture and familiarity with the Hedberg system for generating quotes.
• Strong organizational and problem-solving skills.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Ability to multitask, prioritize, and meet deadlines under pressure.
• Strong interpersonal skills and ability to motivate team members.
• Comfortable working independently and collaboratively in a team environment.
• Ability to travel as needed to support onsite projects or client needs.