Lead Customer Service Representative - Sharon Center Veterinary Hospital

Are you a skilled Client Service Representative with a passion for leadership, client communication, and animal care? Join Sharon Center Veterinary Hospital as a Lead Customer Service Representative

Located in Medina, OH, our full-service animal hospital delivers advanced medical, surgical, and wellness care for dogs, cats, and exotic pets, from birds and reptiles to small mammals. We combine cutting-edge diagnostics with integrative therapies like acupuncture and chiropractic care, all while providing gold-standard client service that keeps tails wagging and pet parents smiling.

Why You'll Love Us

• Comprehensive & Cutting-Edge Care - We offer everything from preventive care to orthopedic surgery, acupuncture, chiropractic therapy, and exotic pet medicine, all under one roof.
• Strong Client Connections - We believe in relationship-based care and treating every patient like family. Our loyal client base is a reflection of our commitment to kindness, education, and trust.
• Team-First, Joy-Fueled Culture - Join a vibrant, collaborative team that values growth, celebrates wins, and supports one another through every case; furry, feathered, or scaled!
  
  

What You'll Be Doing

As our Lead CSR, you’ll play a vital role in both front desk operations and team leadership:

• Create a warm, welcoming experience for clients on the phone and in person
• Manage appointment scheduling, medical records, and payment processing
• Guide and mentor our CSR team through huddles, feedback, and one-on-one support
• Assist with onboarding and training new team members
• Oversee schedules, PTO, and front desk workflows
• Handle minor service or billing concerns with confidence and care
• Partner with hospital leadership to maintain policies and boost efficiency
• Keep calm and stay solution-focused in a fast-paced veterinary setting
  
  

You’re a Great Fit If You..

• Have 2 years of veterinary client service experience (leadership or supervisor experience is a plus!)
• Are an upbeat communicator who can turn challenges into solutions
• Lead with empathy, professionalism, and a positive outlook
• Thrive in a structured, high-energy environment
• Love coaching others and creating client experiences that shine
  
  

The Perks Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match
  
  

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out here: www.sharoncentervethospital.com

Sharon Center Veterinary Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.