What are the responsibilities and job description for the Partner Success Manager position at Entech Computer Services LLC?
Description
Job Type: Full-time "Partner Success Manager"
Why Entech?
Entech is a rapidly growing Managed IT Support Services organization looking for talented individuals to join our team!
With 25 years of enabling people to do what matters, Entech has developed a culture where we do what is right, we win as a team, and we build and value great relationships with our employees, clients, and the community. Being part of Entech means you become part of our family where we strive to provide you opportunities for growth, fun environments, team building, and of course, technology. With multiple offices throughout Southwest Florida in Fort Myers, Naples, and Bradenton, we invite you to become part of our tradition of doing what matters and look forward to your application!
Benefits:
Free Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays – PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events – Yearly Culture Building Events
Options available for dental, vision, short term disability, long term disability, and additional life insurance.
Essential Duties and Responsibilities
Requirements
The Partner Success Manager is responsible for increasing and maintaining Entech’s strategic value to our clients by collaborating, consulting and performing the role of a strategic consultant.
Roles/Responsibilities:
- Responsible for Client Retention.
- Develop an understanding of assigned partners' business and technology needs.
- Work with Product Managers to develop strategies and solutions to meet the partner’s needs.
- Build relationships through partner engagement activities.
- Create and deliver annual client IT Roadmaps and Budgets.
- Advocate for the partner when communicating service and billing needs internally.
- Cross-sell and up-sell services and solutions to existing accounts.
- Manage partner requests through ConnectWise tickets and activities.
- Manage sales pipeline by keeping opportunities updated.
- Ensure timely response and correct expectations are set and met.
- Drive partner attendance to thought leadership, live stream and lunch and learn events.
- Effectively communicate features and benefits of solutions and products catalog.
Education/Experience Requirements:
- Bachelor’s Degree and minimum of 2 years in direct selling experience preferred.
- Established background in Business IT software/Hardware Systems is preferred.
- Strong organizational and presentation skills and in planning and preparing written communications.
- Ability to multi-task and adapt to changes quickly.
- Must be well-spoken, outgoing, organized, detail-orientated, dependable, and flexible.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Self-motivated with the ability to work in a fast-moving environment.
- Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English.
- Ability to perform basic math computations.
- Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
Entech is an Equal Opportunity Employer. This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.