What are the responsibilities and job description for the Customer Success Manager position at Pacemate LLC?
PaceMate® Customer Success Manager Specialist (full-time, 100% remote job)
Primary Location: U.S.
JOB SUMMARY
The PaceMate Customer Success Manager plays a critical role in onboarding, training and cultivating the relationship between PaceMate and the customer within a specific geography in the US. The major responsibility includes maintaining the customer and monitoring the successes and challenges of the customer with respect to software, workflow and revenue capture.
PaceMateLIVE™ is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.
Joining the PaceMate team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
PaceMate offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.
ESSENTIAL FUNCTIONS
- Understand the alignment of strategic, financial, and operational goals within the geography.
- Develop and drive area objectives, plans and budget to align with corporate plans; establish criteria to monitor area’s progress and measure of success.
- Collaborate with the area sales managers to implement the commercial strategy that drives market adoption.
- Develop Clinical and Executive Champions at all new customer sites.
- Develop and execute a resources alignment / deployment for a successful customer launch and customer maintenance.
- Organize and manage the onboarding process and maintain an accurate forecast.
- Work closely with PaceMate business and product development team to bring customer feedback back into the company for new system developments.
EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS
- Minimum 5 years of experience within medical device sales and clinical services
- Experience working in a fast-growing company that is building a market.
- Experience within the CV, Healthcare IT or capital equipment markets required.
- Established background in the Cardiology/EP space with current relationships in Cardiology/EP
- Strong organizational skills managing complex processes.
- Technical skills. Experience in education/training Cardiology staff and physicians.
- Leadership and influencing skills. Proven ability to motivate people.
- Bachelor’s degree or equivalent experience required.
- Must be willing to travel greater than 50%
- Proven ability to work remotely and autonomously.
- Available to assist coworkers with active onboarding projects when needed.
REQUIRED EQUIPMENT
Must have stable, reliable internet access.
REPORTING RELATIONSHIPS
Supervised by: Director of Customer Success
Supervises: None
COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE™. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®
