Director of Global Quality Assurance

Responsibilities:

Development, maintenance, and continuous improvement of the Client's global Quality Management System. Global compliance of the company’s QMS to maintain ISO 9001-2015 certification.

In partnership with Engineering and Product Development, responsible for supporting the reliability and quality aspects of the Client's new product development process.

Focus on integrating tools, techniques, and methodologies of Advanced Product Quality Planning (APQP) in new product development programs, with a particular emphasis on:

• Past product performance analysis to establish benchmark metrics.     
• Product reliability analysis supports the prototype and final design development process.    
• FMEAs for considering design, assembly, manufacture, and installation for new product introductions.     
• Process Capability studies and CpK analysis to assess production readiness for new product development programs.     
• Incorporation of control plans as an integral part of defining product and process characteristics.     
• Development of globally uniform, processor-friendly specifications.     
• In partnership with the global Supply Chain and Operations organizations, support and collaborate with leadership to continuously improve both supplier quality and manufacturing quality development and qualification processes.     
• Develop rigorous metrics for Cost of Quality (COQ). 
• Standardize quality reporting metrics globally to the critical few metrics that can be rolled up to look at the health of our process on a corporate level.
• Engage plant managers and purchasing managers in a periodic review of their Quality performance, focusing on localized ownership of the metrics and the related continuous improvement process.    
• Global management and performance of Client customer complaint and response system - Product Evaluation Request (PER) procedure, and Corrective Action procedures.    
• Engage our global quality community in regularly scheduled Quality Summits to address key objectives and initiatives in support of our business plan in strategic areas.
• Staffing and employee development to continuously improve the expertise and competency of the global quality assurance organization.    
• Introduction of new technologies in quality assurance and quality control processes.  
• Participation in various external organizations and committees to further quality assurance and company objectives. 

Must Have(s):

• Bachelor’s degree in an Engineering or related science. An advanced degree in an area of science, engineering, or management is desirable.
• 15 years of direct experience in Quality Assurance and ISO 9000. Manufacturing management and continuous improvement experience is highly desired, and Senior management is preferred. Demonstrated record of success developing and implementing quality management systems in a Global organization.
• Knowledge and familiarity with a variety of lean tools and methodologies, including Value Stream mapping, Standard Work, Pull Systems & Kanban, 5S/Visual Management.
• Familiarity with statistical techniques with demonstrated use in process improvement. Six sigma Green Belt or Black Belt certifications are a plus.
• Trained in problem solving, team facilitation, and root cause analysis is mandatory. Demonstrated teamwork and communication skills are necessary.
• Exceptional communication and interpersonal skills promoting teamwork and a positive work environment. Ability to work at all levels from the production floor to the executive office.
• Minimum of 10 years of Management / Supervisor experience.