What are the responsibilities and job description for the Asset Technician position at EOS?
Job Description
Job Description
OUR COMPANY :
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO :
As an Asset Technician , you will be responsible for supporting all aspects of the IT Asset Management (ITAM) lifecycle, including inventory management, analysis, and reporting areas. You will track and maintains inventory data, including serial numbers and assigned user information.
KEY RESPONSIBILITIES :
- Leads standard creation and adherence with global asset technicians
- Point of escalation for the team on any queries around process, etc.
- Provide Technical hardware support for customers on a range of devices including but not limited to Apple Products and Windows Products
- Providing software support for both MAC OS and Windows (Boot Camp Parallels)
- Triage assets & be able to diagnose and recommend cosmetic or OS repairs required
- Problem-solving daily; including troubleshooting internal systems
- Managing partner deadlines and ETAs with regards to repairs and completing them with a high level of quality and attention to detail
- Compile repair data and provide performance reporting to management.
- Prepare assets for shipment, including picking, packaging, labelling and liaising with couriers
- Update customer portal relating to assets status
- Assist with the load and unload of shipments received to the warehouse and conduct inbound services, which include receiving and processing equipment from suppliers and various sites; deliver shipments to stock locations
- Be willing to travel to customer sites within region to undertake urgent requests
- Assist with cycle counting periodically
- Work efficiently and practically within a high paced environment
- Ensure data integrity at all times
ESSENTIAL CRITERIA :
DESIRABLE CRITERIA :
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Pay Range
23—$26 USD
Salary : $23 - $26
