What are the responsibilities and job description for the Concierge Manager position at ESFM?
ESFM
Position Title : Concierge Manager
Reports To :
Salary : $50,000 - $60,000
Pay Grade : 5
Other Forms of Compensation : none
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFMs clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the job search in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on referral tracking. For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com . Click here to view the step-by-step instructions to refer a friend to this position.
Job Summary
Summary : As a Concierge, you will establish a warm, welcome, and professional atmosphere for all clients, recruits, customers and employees. You will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit.
Essential Duties and Responsibilities :
- Welcomes and acknowledges all guests.
- Anticipates and addresses guests' needs.
- Thanks guests with genuine appreciation.
- Assists guests in all guest service matters including concierge requests.
- Monitors and processes visitor and registration requests utilizing a centralized email inbox.
- Escorts all high touch clients to their meeting destinations.
- Promotes team work and quality service through daily communications and coordination with other departments.
- Develops and maintains positive working relationships with others, and support team to reach common goals.
- Ensures front desk work area is kept clean and in an orderly state at all times.
- Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit.
- Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
- Performs other duties as assigned.
Qualifications :
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Eurest services maintains a drug-free workplace.
Associates at Corporate are offered many fantastic benefits.
Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID : 1384451
ESFM
Brandy Wilson
Salary : $50,000 - $60,000
