What are the responsibilities and job description for the Product Specialist III position at ESPEC North America?
Who we are
ESPEC North America (ENA) is a partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.
Mission
We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.
We are currently hiring a Product Specialist III for our Sales department. We offer an awesome benefits package, clean environment, and opportunities for advancement!
Hours: Monday-Friday 8:00am-5:00pm. Hybrid schedule; 2 days in the office, 3 days from home. Must be in the office 100% of the time until fully operational.
Essential Duties and Responsibilities:
- Processes quotations and customer orders according to work instructions and ensures compliance with ISO standards.
- Uses extensive product knowledge to assist with the quoting process, order reviews, and approval packages.
- Participates in customer conference calls, meetings and site visits with Sales Reps and Regional Sales Managers to support sales efforts.
- Provides Regional Sales Manager(s) and Reps with product, job and customer information.
- Interfaces with other departments throughout ESPEC to provide and relay information as needed.
- Maintains extensive knowledge and use of company CRM to generate quotes and ensures our customer database is accurate.
- Follows up on quotes to make sure they are completed in a timely manner.
- Communicates with the parent company (ESPEC Corp) and sister company (ESPEC Divisions EEG, ESH and EET) as required.
- Handles complex quote requests, bid meetings/SOW's, performance calcs for custom chambers and options.
- Assists in product training and sales meetings.
- Coordinates factory acceptance visits with customers, Regional Sales Managers and Sales Representatives as required.
- Participates in ISO and quality process, as required.
- Other duties may be assigned.
