What are the responsibilities and job description for the Clerical Assistant position at Esperanza Health Center?
Seeking Certified Medical Assistants: Must be fully bilingual in English & Spanish
Esperanza Health Center is a Christ-centered, non-profit primary medical care clinic in Philadelphia, PA. We are seeking qualified and committed Clerical Assistants to join our team. If you are a Clerical Assistant who is searching for a new beginning with a Christ-centered, team oriented organization, your search stops here! You were lead to this job posting because you might have been called or chosen to help us fulfill our mission in providing quality health care and support services to our patients. We welcome you to join a positive work environment, a supportive team, and an engaging community who we love to serve.
The Clerical Assistant is responsible for delivering excellent customer service that is friendly, accurate, and efficient. The Clerical Assistant is responsible for obtaining and entering accurate and complete insurance verification, collection of co-payments, and collection of past due balances, and other elements that make up the start of the Esperanza Revenue Cycle. The Clerical Assistant provides direct support services in the clinical care of patients and ensures effective and efficient operations to maximize patient satisfaction. The Clerical Assistant covers all aspects of front desk reception, medical reception, back desk reception, and call center roles and works the late shift, Saturday shift, and rotates to all sites as assigned. Must be fully bilingual in English and Spanish.
1. Customer Service: The Clerical Assistant is responsible for delivering excellent customer service that is friendly, accurate and efficient.
Arrives on time to assigned area, ready to work. Participates in departmental, hub and staff meetings; reads administrative emails/memos to be informed of changes, leading to better customer service and team unity.
2. Revenue Cycle: The Clerical Assistant is responsible for obtaining and entering accurate and complete insurance verifications, collection of co-payments and collection of past due balances, and other elements that make up the start of the Esperanza Revenue Cycle.
Verifies eligibility on all active insurances prior to patient encounter. Verifies PCP assignment, copayments and coverage limitations prior to encounter. Sets insurance orders for appointments, and assures that allocation set and financial class match primary insurance.
3. Clinical Support: The Clerical Assistant, as a critical part of the Clinical Care team, is responsible for efficient / accurate work, population management, and risk management.
4. Other: Verifies patient FULL NAME and DOB before opening EMR, sending message or scheduling an appointment.
Reads and responds to pop-up notes each time account is opened. Erases notes when obsolete. Other duties as assigned.
EDUCATION, KNOWLEDGE, SKILLS, AND QUALIFICATIONS
•High school diploma or GED.
•At least one year of experience in customer service, with experience handling difficult customer issues.
•Skilled in using a computer and related equipment; ability to type quickly and accurately
•Demonstrated ability to handle many details and multiple priorities. Must show the ability to organize, process, and verify details.
•Good oral and written communication skills. Must be fully bilingual in English and Spanish.
•Must have a solid record of handling confidential information, as well as demonstrating trustworthiness and honesty in all transactions.
•Solid record of timeliness and reliability in a work setting.
•Able to integrate Christian faith with work and pray with others in need.
OUR BENEFITS –
We Care About Our Employees!
Here at Esperanza Health Center we offer:
- A Team Oriented Culture
- Health & Dental Benefits On Day 1
- Student Loan Forgiveness
- Tuition Reimbursement
- Travel Reimbursement
- 8 Paid Holidays
- Paid Vacation Time
- Paid Sick Leave
- Paid Maternity/Paternity Leave
- Up to 6% 401k Matching
- Employee Counseling Services
- Fully-paid All Staff Retreats
- Employee Engagement Days
- Long-Term & Short-Term Disability
- Life Insurance
- FMLA
To carry out its mission, it is of critical importance for Esperanza Health Center (EHC) to keep our patients, families, and workforce safe and healthy and to support the health of our global community. In keeping with this, EHC has mandated all workforce members on-site at any EHC location for any portion of their time be vaccinated for COVID-19. This also includes contractors and EHC volunteers. This vaccine mandate is in alignment with applicable local, state, and federal mandates.
Potential employees may request exemption consideration for EHC vaccine requirements for valid religious and medical reasons. Please note that start dates will be delayed until candidates are fully immunized or valid exemption requests are reviewed and approved.