Client Care Representative

We are seeking a dedicated Client Care Representative to join our team at Veterinary Emergency Referral Center of Hawaii (VERC). As a full-time representative, you will be responsible for providing exceptional customer service and performing day-to-day operations of the front desk.

About the Role:

• Welcome clients in a friendly, helpful, and compassionate manner.
• Prepare and review documents and medical records accurately and completely.
• Educate and advise clients regarding hospital services and practices.
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process admissions and discharges accurately; schedule follow up appointments as necessary.
• Update and maintain client/pet records and files in accordance with hospital legal requirements.
• Assist with other administrative duties such as scanning, faxing, emailing, etc.

About You:

• Possess excellent interpersonal skills and are able to develop and maintain positive working relationships with others.
• Have a fundamental knowledge of windows-based computer programs.
• Proven effective communication and the ability to multitask and prioritize.
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply.

Benefits:

• Full-time benefits include health, dental, vision, disability, and life insurances.
• Flex-spending accounts.
• 401(k) with employer match.
• Employee Assistance Program.
• Paid time off.
• Uniforms.
• Generous CE allowance.

Salary : $36,000 - $42,000