What are the responsibilities and job description for the Vice President of Operations and Business Development position at Evergreen Business Services - Green City Growers -...?
Job Description
Company: Evergreen Business Services
Position: VP of Operations & Business Development
Company: Evergreen Business Services
Position: VP of Operations & Business Development
Compensation: $145,000 - $155,000, plus bonus
Company Overview
The Evergreen Cooperative Corporation is a non-profit network of employee-owned firms whose mission
is to expand economic opportunity for low-income individuals by creating quality jobs with ownership
pathways. Evergreen Business Services (EBS) is an Evergreen Cooperatives company that provides a suite of back-office services to support the operations and growth of new and existing Evergreen portfolio companies.
The EBS Client Services Team provides:
- Cooperative businesses development
- Business administration, operation, and management services
- Cooperative ownership training and support
- Investment capital management
- Operational oversight of commercial healthcare laundry services provided by Evergreen Cooperative Laundry
Evergreen Cooperative Laundry (ECL) is the only employee-owned commercial laundry firm in the United States. ECL is committed to delivering the highest quality laundry services and building the wealth and careers of the individuals it employs. We use our state-of-the-art facilities to offer laundry services to hospitals and assisted living facilities as a critical part of delivering healthcare to Cleveland residents. ECL is part of the Evergreen Cooperative Corporation, a family of firms that works to build a stronger Cleveland economy by sharing its profits with its employees.
Position Overview
The VP of Operations & Business Development (“VP of Ops”) is the primary leader of the Operating teams and will have a focus on providing high-level communication and engagement with internal and external clients. The VP of Ops provides oversight to all activities including financial performance, client retention, and policy/regulatory compliance. This position provides leadership and supervision to exempt and non-exempt level staff, primarily to the facility General Managers, in the delivery of meeting our Key Performance Indicators (KPI), according to our contractual obligations with clients.
The VP of Operations & Business Development (“VP of Ops”) is the primary leader of the Operating teams and will have a focus on providing high-level communication and engagement with internal and external clients. The VP of Ops provides oversight to all activities including financial performance, client retention, and policy/regulatory compliance. This position provides leadership and supervision to exempt and non-exempt level staff, primarily to the facility General Managers, in the delivery of meeting our Key Performance Indicators (KPI), according to our contractual obligations with clients.
Essential Duties - Operations
- Direct all activities including financial performance, client satisfaction and retention, and policy compliance.
- Achieve, deliver, and maintain company and client financial targets and goals.
- Manage, develop, mentor, and engage with subordinate managers, supervisors, and frontline employees.
- Develop, maintain, and enhance client and customer relationships.
- Directs effective and successful management of labor, productivity, quality control, and safety measures.
- Recruits and builds high-performing operations teams, while consistently reinforcing teamwork among all staff members.
- Build positive and proactive motivation among team members to achieve company financial targets.
- Lead all Operations, Maintenance, Customer Support, and Delivery programs.
- Monitor and ensure all regulatory compliance requirements impacting operations.
- Meet or exceed operations labor budget expectations.
- Communicate customer issues with operations teams and devise ways of improving the customer experience, including resolving problems and complaints.
- Communicate all operating policies and/or issues at department meetings.
Essential Duties – Business Development
- Identify and research new and potential projects/partners, with a focus within the healthcare laundry industry.
- Build the network of formal and informal partners needed to maintain a robust pipeline of prospective deals.
- Develop and manage strategic partnerships.
- Gather useful information from potential customers for projects.
- Coordinate project information between strategic partners and Evergreen leadership.
- Seek opportunities to expand the Evergreen business model that will include limited travel.
- Negotiate contract terms with prospective project clients.
Essential Duties – Other
- Build positive relationships with senior leadership, co-workers, employees, customers, and vendors.
- Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.
- Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.
- Work closely with the leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Carry out managerial responsibilities in accordance with the company’s policies, HLAC, and applicable laws.
- Responsible for other duties as assigned.
- Works under the direct supervision of the President of EBS.
Job Qualifications
- Excellent business acumen, strategic planning, multi-tasking, and problem-solving skills
- Proven ability to manage P&L financial statements
- Ability to effectively interact with customers, suppliers, and employees
- Proven knowledge, experience, and a history of success in operational management
- Professional written and verbal communication skills and presentation
Work Experience
- Seasoned experience as a General Manager (GM) or director for a large and/or multi-unit facility in the commercial healthcare laundry industry
- Experience in a senior-level sales or customer service position
- Demonstrated leadership skills and proven ability to foster culture, retain employees, and develop large teams and subordinate managers
- Strong financial acumen and technical skills
- Proven ability to work through barriers like staffing issues and unique client requests
Education
- B.A. or B.S. degree in engineering, management, or a related field - or 10 years of equivalent work experience
Licenses or Designations
- None required