What are the responsibilities and job description for the Maintenance II position at Evergreen Real Estate Group?
Description
Why Evergreen?
Evergreen Real Estate Group is a fully integrated property development and management company dedicated to creating thriving housing communities. Since 2001, we have developed, acquired, and managed affordable and market-rate multifamily properties across 13 states and the District of Columbia. Our team is built on collaboration, integrity, and a shared commitment to transforming communities and improving lives. At Evergreen, every role makes an impact.
Reports To: Property Manager, Maintenance Supervisor, or Maintenance III
Summary: The Maintenance II role supports the Property Manager and Maintenance Supervisor/III by maintaining the physical integrity of the property to provide a safe and welcoming living environment for residents, visitors, and staff. This role involves identifying and resolving property issues, performing repairs, and contributing to preventative maintenance to prevent future problems.
Key Responsibilities
Resident Services
Education and Experience
Why Join Us: At Evergreen, maintenance is about more than fixing things—it’s about creating a safe and welcoming community. Your expertise ensures that residents feel proud of their homes and secure in their surroundings. When you join Evergreen, you become part of a team dedicated to improving lives through exceptional service and care.
Equal Opportunity Employer
Evergreen Real Estate Services is an Equal Opportunity Employer and does not discriminate based on race, religion, nationality, disability, gender, veteran status, or any other characteristic protected by law.
Why Evergreen?
Evergreen Real Estate Group is a fully integrated property development and management company dedicated to creating thriving housing communities. Since 2001, we have developed, acquired, and managed affordable and market-rate multifamily properties across 13 states and the District of Columbia. Our team is built on collaboration, integrity, and a shared commitment to transforming communities and improving lives. At Evergreen, every role makes an impact.
Reports To: Property Manager, Maintenance Supervisor, or Maintenance III
Summary: The Maintenance II role supports the Property Manager and Maintenance Supervisor/III by maintaining the physical integrity of the property to provide a safe and welcoming living environment for residents, visitors, and staff. This role involves identifying and resolving property issues, performing repairs, and contributing to preventative maintenance to prevent future problems.
Key Responsibilities
Resident Services
- Responds promptly and professionally to resident maintenance requests.
- Completes work orders accurately and ensures repairs are resolved efficiently.
- Maintains clear communication with residents regarding repair timelines and updates.
- Promotes and protects the reputation of the community and Evergreen through respectful interactions and high-quality service.
- Performs general maintenance tasks, including electrical, plumbing, HVAC, and carpentry repairs.
- Ensures make-ready repairs and services are completed correctly and on schedule.
- Assists in troubleshooting maintenance problems and recommending effective solutions.
- Documents all completed maintenance tasks in the work order system.
- Performs preventative maintenance to reduce long-term repair needs.
- Maintains property grounds, ensuring they remain free of litter and debris.
- Rakes, sweeps, and shovels as needed to maintain walkways and community areas.
- Reports unsafe conditions immediately, such as broken gates, steps, or exterior lights.
- Maintains a “safety-first” mindset and uses safety equipment consistently and correctly.
- Inspects tools and equipment regularly and keeps them in excellent condition.
- Notifies management immediately of potential safety hazards, including hazardous materials or spills.
- Assists with completing safety checklists and ensuring compliance with OSHA, ADA, and other safety standards.
- Assists in tracking inventory of spare parts and maintenance supplies.
- Supports the procurement of necessary supplies and materials.
- Informs management of supply needs and equipment status.
- Assists in collecting bids and coordinating with outside vendors for contract or repair work.
- Provides feedback on vendor performance and contract work outcomes.
- Supervises Maintenance I or Janitorial staff as directed by the Property Manager or Maintenance Supervisor.
- Assists with onboarding and training new maintenance staff as needed.
- Fosters a collaborative and professional team environment.
- Remains available for emergency repairs and on-call duties on a rotating schedule, including weekends and holidays.
- Responds to emergency situations promptly to ensure resident safety and minimize damage.
Education and Experience
- High school diploma or GED required.
- Minimum of 2 years of general maintenance experience in residential or multi-unit properties.
- Trade school certifications in HVAC, electrical, or plumbing are preferred.
- Problem-solving: Identifies maintenance issues and develops effective solutions.
- Technical Proficiency: Skilled in using hand tools, power tools, and measuring devices (e.g., voltmeters, gauges).
- Communication: Communicates effectively with residents, vendors, and team members.
- Customer Service: Handles resident concerns with professionalism and courtesy.
- Organization: Maintains accurate records of completed tasks and inventory.
- Valid state driver’s license and auto insurance.
- Ability to lift and move up to 50 pounds regularly and up to 100 pounds occasionally.
- Must be available for on-call emergency services.
- Ability to adapt to changing work priorities and perform tasks under pressure.
Why Join Us: At Evergreen, maintenance is about more than fixing things—it’s about creating a safe and welcoming community. Your expertise ensures that residents feel proud of their homes and secure in their surroundings. When you join Evergreen, you become part of a team dedicated to improving lives through exceptional service and care.
Equal Opportunity Employer
Evergreen Real Estate Services is an Equal Opportunity Employer and does not discriminate based on race, religion, nationality, disability, gender, veteran status, or any other characteristic protected by law.