Concierge

Job Title: Concierge

Location: Breezy Hills Rehabilitation and Care Center, Lakeland, FL

Shift: Full-Time, Monday - Friday, 11:00 AM - 8:00 PM

Pay Rate: $15 - $20 per hour, based on experience

Position Overview:

Breezy Hills Rehabilitation and Care Center is seeking a dedicated Concierge to join our team. This position plays a crucial role in enhancing the experience of our Residents by providing exceptional support, coordination, and communication. The ideal candidate will have a warm, compassionate demeanor and be skilled in building strong relationships with Residents, their families, and staff.

Key Responsibilities:

• Collaborate with the Admissions Department to prepare units for new admissions, ensuring necessary equipment (beds, oxygen, etc.) is available.
• Prepare rooms for new Residents by verifying previous belongings are removed, terminal cleaning is completed, and ensuring the room is ready with working lights, call bells, and a functioning TV.
• Assemble welcome baskets with essentials for new Residents.
• Greet and escort new Residents to their rooms, making them feel welcome.
• Provide comfort and support to Residents and families; listen to concerns and offer encouragement.
• Answer call bells, assist Residents when possible, or promptly notify staff to ensure needs are met.
• Address Resident complaints/concerns through the Grievance Process and ensure follow-ups.
• Build positive relationships with Residents, families, and staff members.
• Attend scheduled in-service training, supervisory meetings, and Resident Council meetings.
• Assist with tours and room changes, especially during off-hours or when admissions staff is unavailable.
• Complete Concierge follow-up forms within 48 business hours of admission and prior to planned discharges.
• Email daily progress reports to administrative staff to communicate any trending issues.
• Coordinate with laundry to retrieve belongings for Residents readmitted from the hospital.
• Prepare and distribute gift bags for Residents being discharged, including ordering necessary items.
• Monitor and schedule smoking sessions for Residents.
• Perform other duties as assigned by the Administrator.
  
  
  

Qualifications:

• Minimum of 2 years of experience in a nursing home or long-term care setting.
• Strong interpersonal and communication skills.
• Compassionate and proactive approach to Resident care.
• Ability to multitask and manage various responsibilities efficiently.
  
  
  

Why Join Breezy Hills? We are committed to providing a supportive and enriching work environment where your skills and dedication make a real difference in the lives of our Residents. If you're passionate about delivering excellent service and creating a welcoming atmosphere, we'd love to hear from you!