What are the responsibilities and job description for the Front Desk Agent position at Exchange Hotels Management LLC?
Essential responsibilities include:
- Ability to manage multiple functions and deliver results in a demanding, fast paced environment.
- Offer a warm welcome and departure experience to our guests in accordance with standards.
- Always maintain a professional and high-quality service-oriented environment.
- Respond promptly and thoughtfully to guest requests or complaints and take appropriate action and follow up.
- Balance all cash, check, and credit card accounts through verification.
- Assist with directions and information regarding property and local areas of interest.
- Take initiative in accommodating the guest’s needs by working closely with all departments within the hotel.
- Use up-selling techniques to maximize room rates.
- Always provide a professional image through appearance, dress, and speech.
- Perform other job-related duties as assigned
MUST HAVES:
- Passion for creating an amazing experience for our guests.
- Strong prioritization and organization skills.
- Flexible schedule, able to work evenings, weekends, and holidays.
- Thoughtful communicator with excellent written and verbal skills.
- Strong interpersonal and relationship building abilities; passion for collaboration and providing administrative support.
QUALIFICATIONS:
- Organized and detail-oriented with the ability to be flexible.
- Ability to handle stressful situations in a calm, professional manner
- Good problem-solving skills.
- Strong computer skills.