What are the responsibilities and job description for the Performance Manager position at EXOS?
EXOS is a leader in the field of human performance, a category it created more than 20 years ago. For two decades we’ve stood side by side with the very best, coaching individuals, teams, and communities to higher levels of performance. And we’ve done it all by pioneering and leveraging sports science and proprietary tools across mindset, nutrition, movement, and recovery.
Today, EXOS employs more than 4,000 people in over 400 locations worldwide. With award-winning facilities, sports medicine clinics, technology, and services, EXOS connects people to the solutions they need. We provide comprehensive game plans, regardless of skill and sport, based on time-tested fundamentals and research in order to help people take control of their health and performance. EXOS is trusted by hundreds of clients including leaders in business, technology, health, community organizations, and world champions in sports. Now we’re leaning into our rich heritage to move the brand forward. In 2020, EXOS founder and president Mark Verstegen brought on industry vet Sarah Robb O’Hagan as CEO to lead the company into its next chapter.
Culturally, we promote and reward humility, one team and tenacity as some of our core values and we are committed to cultivating an inclusive work environment where all of our team members feel empowered to grow and bring their whole selves every day. We celebrate the diverse voices and perspectives of our team members, knowing that diversity of age, race, ethnicity, gender identity, sexual orientation, veteran status and national origin, among other social identities, drive innovation, belonging and fuel our work.
Job Summary:
POSITION OVERVIEWOur vision is to create a thriving culture of wellbeing that inspires people around the world to take care of themselves and each other. Building high performing teams and driving service and operational excellence is critical to the evolution of Service and Program expansion for our EXOS Team supporting a large, global client. We provide the clarity of expectations and coaching which ensure local operational teams can perform their best work. We lead and manage all aspects of our program operations to ensure they are implemented and executed to their fullest potential.
As a Performance Manager you will be a key member of the service delivery team working to ensure that the team has the capabilities, resources, and capacity to deliver a world class service. This role leads a team of full and part time practitioners across multiple locations and partners closely with the operational teams to ensure services are effectively resourced.
Job Description:
PRIMARY RESPONSIBILITIES
- Team Leader: Encourages directs to be confident in their decisions. Works for the team, not the other way around; empowers the team with relevant resources and capabilities needed for success. Guides team towards solution and remains calm while navigating through ambiguous situations; helps others handle complexity. Is a courageous people manager by providing specific and timely feedback (positive and constructive) as needed. Removes obstacles for your staff, communicates issues and trends upward as appropriate, finds ways to continuously innovate and improve yourself and your management skills. Doesn’t let performance issues escalate. Figures out how to hire the best and the brightest, and hire and promote based on merit.
- Talent Developer - Recruit, train, develop and manage teammates to ensure that facilities/sites are adequately staffed at all times and succession plans are appropriately maintained for client needs. Assess all team members progress continually; coach team members with positive reinforcement, and create training and development plans to fill forecast capability needs.
- Collaborator: Partner with key stakeholders to continuously improve the quality and efficacy of programming, improve the engagement of classes, and meet service level expectations. Execute administrative duties to ensure timeliness of operations (approving hours, handling payment discrepancies, ensuring accurate data collection, and managing customer service escalations).
- Organizer: Maintains a high degree of organizational skills to execute tasks with direction, in a timely manner, and at a high level of quality. Maintains strong attention to detail as scope and complexity of responsibilities expands, using previous learnings to minimize mistakes.
- Problem Solver: Uses critical thinking to gain actionable insights by providing interpretation and analysis from both data and research. Evaluates multiple solutions and consistently applies understanding of key stakeholder perspectives to the decision making process.
- Communicator: Effectively communicates team vision across varied audiences by tailoring both written and verbal communication style to adapt approach for appropriate audiences; ability to clearly convey complicated concepts & strategies to others.
- Risk Mitigator: Takes initiative and ownership in removing roadblocks and making thoughtful decisions and/or escalations amid ambiguity and shifting priorities. Anticipates and manages shifting priorities and leads others to overcome roadblocks and adapt to change.
OUR IDEAL CANDIDATE
We are looking for an experienced people leader who is passionate about building a high performing team and culture. The ideal candidate will leverage their leadership skills combined with their team building and problem solving skills to effectively lead the practitioners and team that deliver world class programs and services to our end users. This leader must be able to work in a collaborative, fast-moving, and ambiguous environment while managing time effectively and a proven ability to lead high performing teams.
- You are passionate about building and leading high performing teams
- You empower others to achieve results and attract and retain top talent
- You are articulate and effective in your communication
- You are able to translate the big picture vision to an individual
- You have experience analyzing data to prioritize and make informed programmatic decisions.
- You’ve earned a bachelor's Degree in Kinesiology or Exercise Science or related degree
- You’ve earned a relevant certification, preferably NSCA-CSCS, NASM or ACSM
- You have a minimum of 3 years professional industry related experience
- You have a minimum of 3 years professional experience managing teams, projects, or programs
- You have a strong record of leadership in an academic, professional, or extracurricular setting
- You have experience analyzing data to prioritize and make informed programmatic decisions.
To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, EXOS requires that all successful applicants shall be required to show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted as an accommodation or otherwise. Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform People Operations after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We are an equal opportunity employer
EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at:
Attention: People Operations, Accommodations
2629 E. Rose Garden Ln.
Phoenix, AZ 85050
Learn more here:
- EEO is the Law
- EEO is the Law Supplement
Sales Performance Manager
The Reynolds and Reynolds Company -
Seattle, WA
