What are the responsibilities and job description for the Network Operations Center Technician position at Ezee Fiber?
Network Operations Center Technician
An Ezee Fiber NOC Technician will monitor the Ezee Fiber network and track all outage events. The duties of this role will include network troubleshooting, customer service, ticket management & remote support for field personnel. The NOC also provides Tier 2/3 Support for the Ezee Fiber Customer Service center. A NOC Technician will typically be the primary point of contact for major outage events, as well as, coordinate communication between Ezee Fiber operations personnel and customers. The role will also include managing documentation of network assets.
About Ezee Fiber
Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing.
Responsibilities
- Work with a variety of technologies: Active Ethernet, GPON, XGSPON, DWDM, CWDM, MetroE, 802.11ac, 802.11ax
- Work with a variety of vendors: Cisco, Juniper, Ciena, Nokia, Calix, SmartOptics, BTI
- Monitoring and reporting on network services and equipment
- Coordinating communication and technical response
- Provide Tier 2/3 support to the Ezee Fiber Customer Service center
- Curate network documentation
- Testing, activation & verification of customer services
- Provide technical assistance to other Ezee Fiber departments
- Maintain relationships with vendor & customer contacts
Qualifications
- Basic technical troubleshooting skills
- Knowledge of networking fundamentals
- Experience with Cisco routers & switches
- At least 1 year of experience as NOC Technician or equivalent role
- Understanding of ticket management processes
- Customer Service experience
- Excellent verbal & written communication
- Mastery of MS Office applications
- Ability to work well in a team environment
- Ability to lift up to 55 pounds
Preferred
- Vendor Certifications (CCNA, CCNP, JNCIA, JNCIS, etc…)
- Industry Standard Certifications (Network , Security , etc…)
- Experience with Juniper OS
- Experience with GPON/XGSPON technologies
- Professional experience working in a Metro Ethernet environment
Pay & Benefits
- Competitive compensation package
- Health, Dental and Vision insurance
- 401k match
- Paid time off and other generous benefit programs
Please be aware that this job description is not intended to encompass or detail all the tasks, duties, or responsibilities expected of the employee in this role. The specific duties, responsibilities, and activities may be subject to change at any time, with or without prior notice.
