What are the responsibilities and job description for the Dispatch Manager position at F.H. Furr?
Regional Dispatch Manager
Are you a results-driven leader with a passion for optimizing operations and driving team performance? Do you thrive in a fast-paced, high-energy environment where you can make an immediate impact? If so, F.H. Furr has the perfect opportunity for you!
Who We Are:
F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is a premier service provider with over 1,000 employees and more than 600 trucks on the road. We pride ourselves on delivering top-notch customer service and maintaining a high-energy, team-oriented culture. We are currently seeking a Regional Dispatch Manager to oversee our dispatch operations in the Northern Virginia and Maryland markets, based out of either Manassas, VA or Rockville, MD.
What You Will Be Doing:
- Oversee and manage dispatch operations for both the Northern Virginia and Maryland markets, ensuring efficient technician routing and job completion
- Lead, coach, and develop a team of dispatchers to maximize productivity and maintain a high level of customer satisfaction
- Monitor call volume, schedule efficiency, and technician performance to optimize workflow and minimize downtime
- Work closely with service managers and field technicians to ensure seamless communication and execution of jobs
- Implement and refine dispatching strategies that enhance customer experience and operational efficiency
- Utilize dispatching software and analytics to track KPIs and make data-driven decisions
- Resolve escalations, dispatch conflicts, and service challenges in a proactive and professional manner
- Foster a culture of accountability, teamwork, and continuous improvement within the dispatch team
What We Are Looking For:
- Proven experience in dispatch management, preferably in the home services industry (HVAC, Plumbing, Electrical, or similar)
- Strong leadership skills with a track record of coaching and developing high-performing teams
- Excellent problem-solving abilities and the capacity to make quick, effective decisions
- Outstanding communication skills to coordinate between dispatch, technicians, and customers
- Proficiency in dispatching software and technology, with the ability to analyze data for operational improvements
- Ability to thrive under pressure in a fast-paced environment while maintaining attention to detail
- Flexibility and adaptability, with a commitment to customer satisfaction and operational excellence
What We Offer:
- Competitive salary with performance-based incentives
- Comprehensive benefits package, including health, dental, vision, and 401(k)
- Paid time off and holidays
- Opportunities for career growth and professional development
- A dynamic and supportive team environment
- The chance to be part of a company that truly values its employees and customers
If you are ready to take the next step in your career and join a company that values leadership, efficiency, and customer service excellence, apply today! We cannot wait to meet you!
F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
